I ordered from this location tonight after work and I was honestly blown away by how kindly I was treated. The restaurant was so clean and our food was delicious. It’s rare to receive both above and beyond customer service, as well as wonderful food, but tonight we received both! Thank you!! 🥰
Ellen Deppner
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January 10, 2025
Each store owner decides if they will accept coupons. This store does accept coupons. However, they make up their own terms/exclusions. I purchased 3 footings for $17.99 that were not excluded from this offer according to the coupon. I was charged $38 which was more than double than I expected. I called and spoke to the manager Linda. She offered a refund of $6.99. She kept interrupting me and refused to listen as she had a line of customers and needed to help. I understand that as it was lunch time. One would think she would take down my information and call me back when it was a convenient time for her. She was rude, showed a true lack of concern and poor customer service. I will not give this location my business ever again.
Jeremiah Flynn
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September 05, 2019
On my way home from baseball practice with my son and we usually stop at this Subway twice a week. The employee who prepares the subs never makes eye contact(big, tall guy) which is not a big deal, it’s Subway not Publix so I don’t expect smiling employees. On 9/4 at 9:30pm we are there but the door is locked with the hours published until 10pm and the open sign is lit! I knocked on the door loudly a couple times. No one is to be seen. We left and got our subs at Publix. Thank you Subway for steering me in the right direction.
Laura Binney
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June 10, 2025
DON NOT GO TO THIS LOCATION IF YOU WANT TO USE COUPONS - THEY WILL NOT ALLOW YU TO USE PAPER COUPONS IN STORE OR ON LINE EVEN THOUGH THE COUPONS SAYS IN STORE/ONLINE/IN APP - THAN THEY ARGUE WITH YOU THAT THE PAPER COUPON DOES NOT SAY THAT!!! SUBWAY MAY WANT TO REVISIT SENDING OUT COUPONS THAT CAN'T BE USED!!! WILL NEVER GO TO THIS LOCATION AGAIN
Kevin McMullen
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September 06, 2024
The employee that made my subs was rude, in a rush even though no one else was in line, seemed aggravated from the start. Also, he didn't change his gloves when taking items unrelated to my order from the oven. He also wouldn't use my coupon which was the only reason I came in to begin with. I have noticed at other establishments that the quality of workman ship and customer service is becoming worse. This is not an isolated incident as Gen Z hits the workforce, we are seeing declining food quality, and customer serve at many establishments. It is already bad enough that we have to pay way more for food, (thanks to the child sniffer in office) but to get bad service and poorly made food is the nail in the coffin. I don't think I will be returning to this location this isn't the first bad experience here.
Our Address
8907 Mitchell Blvd Suite 12, New Port Richey, FL 34655, USA
I ordered from this location tonight after work and I was honestly blown away by how kindly I was treated. The restaurant was so clean and our food was delicious. It’s rare to receive both above and beyond customer service, as well as wonderful food, but tonight we received both! Thank you!! 🥰
Each store owner decides if they will accept coupons. This store does accept coupons. However, they make up their own terms/exclusions. I purchased 3 footings for $17.99 that were not excluded from this offer according to the coupon. I was charged $38 which was more than double than I expected. I called and spoke to the manager Linda. She offered a refund of $6.99. She kept interrupting me and refused to listen as she had a line of customers and needed to help. I understand that as it was lunch time. One would think she would take down my information and call me back when it was a convenient time for her. She was rude, showed a true lack of concern and poor customer service. I will not give this location my business ever again.
On my way home from baseball practice with my son and we usually stop at this Subway twice a week. The employee who prepares the subs never makes eye contact(big, tall guy) which is not a big deal, it’s Subway not Publix so I don’t expect smiling employees. On 9/4 at 9:30pm we are there but the door is locked with the hours published until 10pm and the open sign is lit! I knocked on the door loudly a couple times. No one is to be seen. We left and got our subs at Publix. Thank you Subway for steering me in the right direction.
DON NOT GO TO THIS LOCATION IF YOU WANT TO USE COUPONS - THEY WILL NOT ALLOW YU TO USE PAPER COUPONS IN STORE OR ON LINE EVEN THOUGH THE COUPONS SAYS IN STORE/ONLINE/IN APP - THAN THEY ARGUE WITH YOU THAT THE PAPER COUPON DOES NOT SAY THAT!!! SUBWAY MAY WANT TO REVISIT SENDING OUT COUPONS THAT CAN'T BE USED!!! WILL NEVER GO TO THIS LOCATION AGAIN
The employee that made my subs was rude, in a rush even though no one else was in line, seemed aggravated from the start. Also, he didn't change his gloves when taking items unrelated to my order from the oven. He also wouldn't use my coupon which was the only reason I came in to begin with. I have noticed at other establishments that the quality of workman ship and customer service is becoming worse. This is not an isolated incident as Gen Z hits the workforce, we are seeing declining food quality, and customer serve at many establishments. It is already bad enough that we have to pay way more for food, (thanks to the child sniffer in office) but to get bad service and poorly made food is the nail in the coffin. I don't think I will be returning to this location this isn't the first bad experience here.