I love Popeyes chicken, tenders, and sides. I usually order between $30-$50 of food every time I eat from Popeyes, which used to be 2-3 times a week. I am at the point where I refuse to go to this Popeyes restaurant. The customer service is the worst that I may have ever encountered. My past four visits to the store resulted in my leaving without food and going elsewhere for dinner. The past four times that I have gone in, they have had no regular chicken or tenders ready. I was told it would take 25 minutes for them to be ready. One of the times I did have the time to wait, so I told them I would wait, and they tried to talk me out of waiting, saying multiple time, "are you sure you want to wait for it". The last straw was last night when I went through the drive-thru, and they had a special for 12 piece tender family meal for $25 on the menu. When I asked for this, they said I would have to wait for the tenders to be made, and I said that would be fine. Next, they told me the deal I wanted from the menu was not an actual deal, and they had no way to ring it up in the register. I was looking at the deal and am posting a picture. I used to work in fast food (given it was decades ago) and would be surprised if it is not possible for a manager to override the pricing to match an advertised price. They said, "It is not possible for us to give you that deal if you don't like it you can leave. You are not our only customer." Though through this 5 minute conversation, I was the only customer in the drive-thru or in the parking lot. I have been a lifelong supporter and advocate of Popeyes being the best chicken in the country. But, I do not think that I can allow their customer service or lack thereof to be overlooked. They may have just lost a loyal customer with two teenage football players that used to live Popeyes.
Mrs
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May 26, 2024
1st time in area and stopped at this location. I have never been so disappointed with Popeyes EVER! My husband chicken still had raw batter was not fully cooked and was wet, fries were soggy and undercooked the biscuit was raw and mealy my mashed potatoes were still powder. I do not understand how you can literally mess up ALL the food. I never wanted to take food back so badly but we had been driving literally all day and was not going back. $20 wasted and went to bed hungry
K-lee Keeney
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August 02, 2024
$21 for this joke of a meal at the hudson Popeyes? No sauce, dry chicken, dry rice and beans. The best thing about this meal was the Dr Pepper! The staff is rude, we pulled up and immediately the staff goes “when you’re done pull to the window” so snarky we couldn’t even understand what she said until she repeated in, we could hear the eyeroll through the speaker too.
This is the second time we’ve tried this location- both times suck. The food sucks, the staff sucks, they forget sauce everytime, it’s dry and bad, and way too overpriced for garage. If you think right under $50 is okay for 2 people to get this garbage fast food Popeyes will be out of business quick. Will never go back to this location. They gotta clean up the employees and the food at this location, they might get some repeat customers when that happens.
Elizabeth S
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March 24, 2024
Terrible service. Terrible food. First time I visited this Popeyes they were out of chicken for chicken sandwiches…how do you run out of chicken. Second time I visited, they had chicken however, no Mac and cheese and no fries. After biting into the chicken sandwich, there was plastic (like the ones you peel off of cheese slices) I returned to the store to ask for a refund, the manager gave me trouble stating she couldn’t refund me without the receipt, I explained I had gone through the drive thru LESS THAN 20 minutes ago and they never provided me a receipt. Problem was never resolved, will not be returning. Horrible place. Horrible food. Don’t visit not worth it
Rico Santiago
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August 13, 2024
Unfortunately, I have to leave a negative experience review. Popeyes Chicken is always great. The mashpotatoes and gravy are tasty. No complaints there. It is the quality of service and the cleanliness of or rather lack of cleanliness of the restaurant and restroom... (I will leave it there, gross)
As far as the experience in customer service is concerned. We made our order at the counter and made our payment. After several minutes, the cashier comes up to me and says that it will be an additional 10 minutes, as they "had to drop more chicken."
Admittedly, I became a bit impatient after waiting approximately 5 minutes of waiting. However, in that time frame, I witnessed several costumers in the drive-through and at the counter receiving their meals.
I walked back up to the counter and inquired as to the status of our meal and was greeted with a rather unprofessional, "I told you it would take 10 minutes."
I apologized for my intrusion and continued to wait for our meal. We ultimately did receive our meal (she was correct about the approximate 10-minute wait). By that time, we opted to take it to go.
Sadly, between the cleanliness issues and the lack of customer service has made this a rather negative experience. I can only wonder, if the front of the restaurant and restrooms look that unkempt, what does the kitchen look like?
I love Popeyes chicken, tenders, and sides. I usually order between $30-$50 of food every time I eat from Popeyes, which used to be 2-3 times a week. I am at the point where I refuse to go to this Popeyes restaurant. The customer service is the worst that I may have ever encountered. My past four visits to the store resulted in my leaving without food and going elsewhere for dinner. The past four times that I have gone in, they have had no regular chicken or tenders ready. I was told it would take 25 minutes for them to be ready. One of the times I did have the time to wait, so I told them I would wait, and they tried to talk me out of waiting, saying multiple time, "are you sure you want to wait for it". The last straw was last night when I went through the drive-thru, and they had a special for 12 piece tender family meal for $25 on the menu. When I asked for this, they said I would have to wait for the tenders to be made, and I said that would be fine. Next, they told me the deal I wanted from the menu was not an actual deal, and they had no way to ring it up in the register. I was looking at the deal and am posting a picture. I used to work in fast food (given it was decades ago) and would be surprised if it is not possible for a manager to override the pricing to match an advertised price. They said, "It is not possible for us to give you that deal if you don't like it you can leave. You are not our only customer." Though through this 5 minute conversation, I was the only customer in the drive-thru or in the parking lot. I have been a lifelong supporter and advocate of Popeyes being the best chicken in the country. But, I do not think that I can allow their customer service or lack thereof to be overlooked. They may have just lost a loyal customer with two teenage football players that used to live Popeyes.
1st time in area and stopped at this location. I have never been so disappointed with Popeyes EVER! My husband chicken still had raw batter was not fully cooked and was wet, fries were soggy and undercooked the biscuit was raw and mealy my mashed potatoes were still powder. I do not understand how you can literally mess up ALL the food. I never wanted to take food back so badly but we had been driving literally all day and was not going back. $20 wasted and went to bed hungry
$21 for this joke of a meal at the hudson Popeyes? No sauce, dry chicken, dry rice and beans. The best thing about this meal was the Dr Pepper! The staff is rude, we pulled up and immediately the staff goes “when you’re done pull to the window” so snarky we couldn’t even understand what she said until she repeated in, we could hear the eyeroll through the speaker too. This is the second time we’ve tried this location- both times suck. The food sucks, the staff sucks, they forget sauce everytime, it’s dry and bad, and way too overpriced for garage. If you think right under $50 is okay for 2 people to get this garbage fast food Popeyes will be out of business quick. Will never go back to this location. They gotta clean up the employees and the food at this location, they might get some repeat customers when that happens.
Terrible service. Terrible food. First time I visited this Popeyes they were out of chicken for chicken sandwiches…how do you run out of chicken. Second time I visited, they had chicken however, no Mac and cheese and no fries. After biting into the chicken sandwich, there was plastic (like the ones you peel off of cheese slices) I returned to the store to ask for a refund, the manager gave me trouble stating she couldn’t refund me without the receipt, I explained I had gone through the drive thru LESS THAN 20 minutes ago and they never provided me a receipt. Problem was never resolved, will not be returning. Horrible place. Horrible food. Don’t visit not worth it
Unfortunately, I have to leave a negative experience review. Popeyes Chicken is always great. The mashpotatoes and gravy are tasty. No complaints there. It is the quality of service and the cleanliness of or rather lack of cleanliness of the restaurant and restroom... (I will leave it there, gross) As far as the experience in customer service is concerned. We made our order at the counter and made our payment. After several minutes, the cashier comes up to me and says that it will be an additional 10 minutes, as they "had to drop more chicken." Admittedly, I became a bit impatient after waiting approximately 5 minutes of waiting. However, in that time frame, I witnessed several costumers in the drive-through and at the counter receiving their meals. I walked back up to the counter and inquired as to the status of our meal and was greeted with a rather unprofessional, "I told you it would take 10 minutes." I apologized for my intrusion and continued to wait for our meal. We ultimately did receive our meal (she was correct about the approximate 10-minute wait). By that time, we opted to take it to go. Sadly, between the cleanliness issues and the lack of customer service has made this a rather negative experience. I can only wonder, if the front of the restaurant and restrooms look that unkempt, what does the kitchen look like?