Was going to order here but totally changed my mind when I seen another employee in her flip flops and street clothes behind the counter and even touching food with no gloves. What is going on at this establishment this is not only a sanitary issue but as well as a safety issue. This is dangerous for her to walk in that kitchen with flip flops with all that grease on the floor. Could have needed very badly not eating here again and resting her butt on the counter where food is pushed thru. DISGUSTING. Will be contacting corporate. McDonald’s do better
SamJo Watson
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May 18, 2024
I just went through the drive thru and ordered a Carmel Frappe with extra caramel. I told them twice because I didn’t see it on the broken screen. I repeated my request for extra caramel at the payment window. At the pickup window, no extra caramel. They asked me to pull forward while they remake it. The shift manager Amy doing her best impression of “Karen” brings it and I say I wanted caramel in the cup, please remake it. She says they’d have to charge me twice for extra caramel if they do it that way. So I said okay, please remake it the way I want it and I will pay.
So she takes it, turns it upside down in a new cup instead of putting caramel down in the cup and puts a few drops on top. She then says she’s just trying to make sure the employees are doing it correctly.
Is caramel really that expensive?
Is it worth arguing about?
I was polite but told them it wasn’t what I wanted multiple times.
I work in customer service on an escalation team. I know people can give workers a hard time, so I don’t act that way.
Amy needs an attitude adjustment. Or a name change.
It’s just a frappe and I patiently waited to have it remade twice and still didn’t get what I asked for. Oh and there was something gross on the bottom of the cup, picture included to show whip cream at the bottom and whatever that is on the cup.
Do I need to bring my own bottle of caramel next time?
Wait, probably won’t be a next time, there are other options that are much more pleasant and customer friendly.
Kevin Ryan
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September 12, 2024
I asked for 2 quarter pounders with cheese no picked in drive thru. when I got home both sandwiches had pickels on them. I had to go back inside and talk to manager. They made up 2 new burgers for me. I just think the cooking crew should pay attention to the slips of what the customer wants.
GG Kametse
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July 27, 2024
Excellent guest service, fast friendly staff. Inside clean. Coffee amazing. Please don't allow homeless people with all the carriages by the doors. It's actually a Fire code hazard . They are Blocking and loitering. I don't enjoy the atmosphere of them with all their items on property.
victoria escalante
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May 02, 2024
Every single time they put wayyy too much ice it even goes past the ice sign and don’t get me wrong but for the amount they charge on the lemonade it’s unbelievable
Was going to order here but totally changed my mind when I seen another employee in her flip flops and street clothes behind the counter and even touching food with no gloves. What is going on at this establishment this is not only a sanitary issue but as well as a safety issue. This is dangerous for her to walk in that kitchen with flip flops with all that grease on the floor. Could have needed very badly not eating here again and resting her butt on the counter where food is pushed thru. DISGUSTING. Will be contacting corporate. McDonald’s do better
I just went through the drive thru and ordered a Carmel Frappe with extra caramel. I told them twice because I didn’t see it on the broken screen. I repeated my request for extra caramel at the payment window. At the pickup window, no extra caramel. They asked me to pull forward while they remake it. The shift manager Amy doing her best impression of “Karen” brings it and I say I wanted caramel in the cup, please remake it. She says they’d have to charge me twice for extra caramel if they do it that way. So I said okay, please remake it the way I want it and I will pay. So she takes it, turns it upside down in a new cup instead of putting caramel down in the cup and puts a few drops on top. She then says she’s just trying to make sure the employees are doing it correctly. Is caramel really that expensive? Is it worth arguing about? I was polite but told them it wasn’t what I wanted multiple times. I work in customer service on an escalation team. I know people can give workers a hard time, so I don’t act that way. Amy needs an attitude adjustment. Or a name change. It’s just a frappe and I patiently waited to have it remade twice and still didn’t get what I asked for. Oh and there was something gross on the bottom of the cup, picture included to show whip cream at the bottom and whatever that is on the cup. Do I need to bring my own bottle of caramel next time? Wait, probably won’t be a next time, there are other options that are much more pleasant and customer friendly.
I asked for 2 quarter pounders with cheese no picked in drive thru. when I got home both sandwiches had pickels on them. I had to go back inside and talk to manager. They made up 2 new burgers for me. I just think the cooking crew should pay attention to the slips of what the customer wants.
Excellent guest service, fast friendly staff. Inside clean. Coffee amazing. Please don't allow homeless people with all the carriages by the doors. It's actually a Fire code hazard . They are Blocking and loitering. I don't enjoy the atmosphere of them with all their items on property.
Every single time they put wayyy too much ice it even goes past the ice sign and don’t get me wrong but for the amount they charge on the lemonade it’s unbelievable