Food was pretty good! Got exactly what we ordered and everything was prepped good.
Cashier was very under enthusiastic. Portions are decent. Restaurant was clean.
I'd love to recommend that the drinks be self serve and the sauces be self serve. When it gets busy, MULTIPLE people have to stand in line for refills and sauces. All that congestion just isn't necessary.
Frances Fleeman
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August 29, 2024
The food was not as good as it used to be. The steak had no sauce and was super dry, the chicken was overcooked and dry and the pork had no flavor. I asked the girl for cilantro dressing but it was never put in my bag. It is a very nice portion for the price but they need to step up the flavor!
Marty
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March 07, 2024
4.2 Stars, very tasty grilled chicken, nice hit of Citrus flavor, tasty beans and rice. Cuban sandwich was also pretty tasty.
Instagram @foodieadventuresusa
Jason O. Nungesser
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December 27, 2023
Hadn't been to a Pollo Tropical ... ever, I believe. Came in because I wanted something I can't find back in Colorado and wasn't interested in fried, burger or lots of bread.
The cashier, Amerie, was great. When I told her I had never been to one of these before she explained everything to me and let me ask all the questions. She never once seemed annoyed or frustrated with me and did have a good sense of humor.
I went with the two breast platter with brown rice and sides of black beans and fries.
The chicken was great. Very well cooked and not dry at all. Couldn't be happier, except for the sizes of the chicken breasts. Someone should have mentioned they were pygmie chickens.
The rest of the "platter" (Styrofoam plate) was the underwhelming rice and a cup of the bland black beans. A separate cup of fries was on the side. I understand these issues aren't within this location's control as franchises work from the top down, but I see no real reason to return or recommend it to anyone.
The restaurant was clean, which I appreciate significantly.
I didn't know they were rationing sauces and didn't get any ketchup for my fries, instead choosing the spicy-something sauce and some BBQ for the chicken, which also detracted from the overall experience.
The music in the eating area was very loud. Had I been with someone and wanting to talk, I would have been annoyed.
On contrast, the wifi was great. Of course, the music was too loud to listen to anything, even with noise-cancelling earbuds in.
Crystal Robinson
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July 31, 2024
After all the reviews I was scared to come here. I love Pollo Tropical and it gives me fond memories every time I eat it, so I didn’t want the experience to be ruined for myself or my family.
I was pleasantly surprised! The team member taking my order was pleasant and patient. I could see another team member inside being helpful and bagging up our order. It was hot! The smell permeated the car; so delightful and we couldn’t wait to partake! Made it home and the food was still hot. Everything was perfect! The chicken, mojo pork, black beans, white rice, plantains, rolls and macaroni and cheese were all a hit! Plus for the price you cannot beat the homemade vibes of this meal. My family enjoyed all the food selections and variety of sauces (my fav is the cilantro garlic and guava BBQ).
Thank you so much for meeting and then exceeding my expectations! It was exactly how I remembered! According to the other reviews, today must’ve been my lucky day. If you’ve made it this far in my review, don’t be apprehensive about trying this location.
Food was pretty good! Got exactly what we ordered and everything was prepped good. Cashier was very under enthusiastic. Portions are decent. Restaurant was clean. I'd love to recommend that the drinks be self serve and the sauces be self serve. When it gets busy, MULTIPLE people have to stand in line for refills and sauces. All that congestion just isn't necessary.
The food was not as good as it used to be. The steak had no sauce and was super dry, the chicken was overcooked and dry and the pork had no flavor. I asked the girl for cilantro dressing but it was never put in my bag. It is a very nice portion for the price but they need to step up the flavor!
4.2 Stars, very tasty grilled chicken, nice hit of Citrus flavor, tasty beans and rice. Cuban sandwich was also pretty tasty. Instagram @foodieadventuresusa
Hadn't been to a Pollo Tropical ... ever, I believe. Came in because I wanted something I can't find back in Colorado and wasn't interested in fried, burger or lots of bread. The cashier, Amerie, was great. When I told her I had never been to one of these before she explained everything to me and let me ask all the questions. She never once seemed annoyed or frustrated with me and did have a good sense of humor. I went with the two breast platter with brown rice and sides of black beans and fries. The chicken was great. Very well cooked and not dry at all. Couldn't be happier, except for the sizes of the chicken breasts. Someone should have mentioned they were pygmie chickens. The rest of the "platter" (Styrofoam plate) was the underwhelming rice and a cup of the bland black beans. A separate cup of fries was on the side. I understand these issues aren't within this location's control as franchises work from the top down, but I see no real reason to return or recommend it to anyone. The restaurant was clean, which I appreciate significantly. I didn't know they were rationing sauces and didn't get any ketchup for my fries, instead choosing the spicy-something sauce and some BBQ for the chicken, which also detracted from the overall experience. The music in the eating area was very loud. Had I been with someone and wanting to talk, I would have been annoyed. On contrast, the wifi was great. Of course, the music was too loud to listen to anything, even with noise-cancelling earbuds in.
After all the reviews I was scared to come here. I love Pollo Tropical and it gives me fond memories every time I eat it, so I didn’t want the experience to be ruined for myself or my family. I was pleasantly surprised! The team member taking my order was pleasant and patient. I could see another team member inside being helpful and bagging up our order. It was hot! The smell permeated the car; so delightful and we couldn’t wait to partake! Made it home and the food was still hot. Everything was perfect! The chicken, mojo pork, black beans, white rice, plantains, rolls and macaroni and cheese were all a hit! Plus for the price you cannot beat the homemade vibes of this meal. My family enjoyed all the food selections and variety of sauces (my fav is the cilantro garlic and guava BBQ). Thank you so much for meeting and then exceeding my expectations! It was exactly how I remembered! According to the other reviews, today must’ve been my lucky day. If you’ve made it this far in my review, don’t be apprehensive about trying this location.