Food was pretty good! Got exactly what we ordered and everything was prepped good.
Cashier was very under enthusiastic. Portions are decent. Restaurant was clean.
I'd love to recommend that the drinks be self serve and the sauces be self serve. When it gets busy, MULTIPLE people have to stand in line for refills and sauces. All that congestion just isn't necessary.
Katelynn Acosta
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July 04, 2025
I only come to write a review if the food is really bad or really good but in this case I came to say the food is always so delicious!! Me and my family eat here often! I have never had one complaint! Food is always warm and tasty! Staff is always nice! And you get a lot of food for a good price!! Love pollo tropical!
Maria Sifre
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July 26, 2025
Pollo Tropical is always a hit! A quick spanish meal at anytime. I always use the drive through. I will say maybe because it was closing time the food was a bit off.
Never the less a good meal for a great price.
Jason O. Nungesser
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December 27, 2023
Hadn't been to a Pollo Tropical ... ever, I believe. Came in because I wanted something I can't find back in Colorado and wasn't interested in fried, burger or lots of bread.
The cashier, Amerie, was great. When I told her I had never been to one of these before she explained everything to me and let me ask all the questions. She never once seemed annoyed or frustrated with me and did have a good sense of humor.
I went with the two breast platter with brown rice and sides of black beans and fries.
The chicken was great. Very well cooked and not dry at all. Couldn't be happier, except for the sizes of the chicken breasts. Someone should have mentioned they were pygmie chickens.
The rest of the "platter" (Styrofoam plate) was the underwhelming rice and a cup of the bland black beans. A separate cup of fries was on the side. I understand these issues aren't within this location's control as franchises work from the top down, but I see no real reason to return or recommend it to anyone.
The restaurant was clean, which I appreciate significantly.
I didn't know they were rationing sauces and didn't get any ketchup for my fries, instead choosing the spicy-something sauce and some BBQ for the chicken, which also detracted from the overall experience.
The music in the eating area was very loud. Had I been with someone and wanting to talk, I would have been annoyed.
On contrast, the wifi was great. Of course, the music was too loud to listen to anything, even with noise-cancelling earbuds in.
Stan
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May 21, 2025
Always delicious soup and chicken with rice. Polite and friendly staff.
Needs to be a little bit cleaner for 5star atmosphere.
P.S I visited place few days later and it is much cleaner. It means management can listen to constructive criticism and make conclusions. 5 star.
Food was pretty good! Got exactly what we ordered and everything was prepped good. Cashier was very under enthusiastic. Portions are decent. Restaurant was clean. I'd love to recommend that the drinks be self serve and the sauces be self serve. When it gets busy, MULTIPLE people have to stand in line for refills and sauces. All that congestion just isn't necessary.
I only come to write a review if the food is really bad or really good but in this case I came to say the food is always so delicious!! Me and my family eat here often! I have never had one complaint! Food is always warm and tasty! Staff is always nice! And you get a lot of food for a good price!! Love pollo tropical!
Pollo Tropical is always a hit! A quick spanish meal at anytime. I always use the drive through. I will say maybe because it was closing time the food was a bit off. Never the less a good meal for a great price.
Hadn't been to a Pollo Tropical ... ever, I believe. Came in because I wanted something I can't find back in Colorado and wasn't interested in fried, burger or lots of bread. The cashier, Amerie, was great. When I told her I had never been to one of these before she explained everything to me and let me ask all the questions. She never once seemed annoyed or frustrated with me and did have a good sense of humor. I went with the two breast platter with brown rice and sides of black beans and fries. The chicken was great. Very well cooked and not dry at all. Couldn't be happier, except for the sizes of the chicken breasts. Someone should have mentioned they were pygmie chickens. The rest of the "platter" (Styrofoam plate) was the underwhelming rice and a cup of the bland black beans. A separate cup of fries was on the side. I understand these issues aren't within this location's control as franchises work from the top down, but I see no real reason to return or recommend it to anyone. The restaurant was clean, which I appreciate significantly. I didn't know they were rationing sauces and didn't get any ketchup for my fries, instead choosing the spicy-something sauce and some BBQ for the chicken, which also detracted from the overall experience. The music in the eating area was very loud. Had I been with someone and wanting to talk, I would have been annoyed. On contrast, the wifi was great. Of course, the music was too loud to listen to anything, even with noise-cancelling earbuds in.
Always delicious soup and chicken with rice. Polite and friendly staff. Needs to be a little bit cleaner for 5star atmosphere. P.S I visited place few days later and it is much cleaner. It means management can listen to constructive criticism and make conclusions. 5 star.