I’ve had repeated frustrations at the Starbucks location, 16330 FL-54, Odessa, FL 33556, primarily due to their lack of consideration for customer safety. Every time I visit, I have to specifically request a cup sleeve. It should be standard practice for hot drinks that a sleeve is always provided. A few months back, I had a conversation with the store manager about why a sleeve has to be requested and he said it was a new policy set by corporate. Not providing sleeves proactively seems like a safety liability that Starbucks would want to mitigate.
On a recent visit, I asked a barista to swap my 4-cup drink tray for a 2-cup tray since I was driving and felt it would be safer, especially with hot drinks and no sleeve. To my surprise, she said she wasn’t allowed to provide the smaller tray. This policy feels not only inconvenient but also another potential liability for the store.
Given these experiences, I am disappointed in Starbucks and would like to know why the safety of your customers is not a priority.
I went to the Blend coffee shop and they have sleeves and stoppers for customers to take as needed. Bye, Starbucks.
chris garrido
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May 04, 2025
Best starbucks I've been too. We go every week. Absolute friendliest staff. I don't know all of their names, but Logan stands out. And consistently the best child brew straight out of the tap.
Michael C.
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May 27, 2024
Comfortable place with great seating … however, the music is super loud! It’s as if you’re in a club.
As I waited for a car to be serviced, I sat in this Starbucks for 2 hours and enjoyed a pineapple passionfruit lemonade with strawberry purée and a sugar free vanilla latte. The drinks were made well.
There were times when in-store traffic picked up but it was never super busy and plenty of seats were always open.
The baristas did their jobs efficiently (serviced people quickly), but weren’t particularly friendly or unfriendly to people.
Anna Bell
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May 24, 2025
Consistently the slowest Starbucks I've ever been to ---on two different recent occasions I was in line (with only one car ahead of me ) and I ended up Just driving off because I was sitting there for 10 minutes... Why does this one take so long to do anything?! I'm sitting at the window now and I've been here for going on four minutes for an iced espresso there's three people inside!
Aryanna Cole
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March 08, 2025
We walked inside and waited at the counter for 5 minutes with no one even acknowledging us waiting. No welcome in or we’ll be right with you. We then watched the assistant store manager exchange numbers with a worker right in front of us and then walk off the line again without ever acknowledging us. When someone finally did come to help us she had to ask the other employees questions about everything we ordered and it turns out they were completely out of classic syrup. We got our drinks & mine was not made correctly & we had to wait even longer for a simple buttered croissant. Won’t be returning to this mess go one exit down & there’s a much better Starbucks.
I’ve had repeated frustrations at the Starbucks location, 16330 FL-54, Odessa, FL 33556, primarily due to their lack of consideration for customer safety. Every time I visit, I have to specifically request a cup sleeve. It should be standard practice for hot drinks that a sleeve is always provided. A few months back, I had a conversation with the store manager about why a sleeve has to be requested and he said it was a new policy set by corporate. Not providing sleeves proactively seems like a safety liability that Starbucks would want to mitigate. On a recent visit, I asked a barista to swap my 4-cup drink tray for a 2-cup tray since I was driving and felt it would be safer, especially with hot drinks and no sleeve. To my surprise, she said she wasn’t allowed to provide the smaller tray. This policy feels not only inconvenient but also another potential liability for the store. Given these experiences, I am disappointed in Starbucks and would like to know why the safety of your customers is not a priority. I went to the Blend coffee shop and they have sleeves and stoppers for customers to take as needed. Bye, Starbucks.
Best starbucks I've been too. We go every week. Absolute friendliest staff. I don't know all of their names, but Logan stands out. And consistently the best child brew straight out of the tap.
Comfortable place with great seating … however, the music is super loud! It’s as if you’re in a club. As I waited for a car to be serviced, I sat in this Starbucks for 2 hours and enjoyed a pineapple passionfruit lemonade with strawberry purée and a sugar free vanilla latte. The drinks were made well. There were times when in-store traffic picked up but it was never super busy and plenty of seats were always open. The baristas did their jobs efficiently (serviced people quickly), but weren’t particularly friendly or unfriendly to people.
Consistently the slowest Starbucks I've ever been to ---on two different recent occasions I was in line (with only one car ahead of me ) and I ended up Just driving off because I was sitting there for 10 minutes... Why does this one take so long to do anything?! I'm sitting at the window now and I've been here for going on four minutes for an iced espresso there's three people inside!
We walked inside and waited at the counter for 5 minutes with no one even acknowledging us waiting. No welcome in or we’ll be right with you. We then watched the assistant store manager exchange numbers with a worker right in front of us and then walk off the line again without ever acknowledging us. When someone finally did come to help us she had to ask the other employees questions about everything we ordered and it turns out they were completely out of classic syrup. We got our drinks & mine was not made correctly & we had to wait even longer for a simple buttered croissant. Won’t be returning to this mess go one exit down & there’s a much better Starbucks.