If you’re wanting to hit up the Brass Tap since they just opened, I’d wait it out a bit till the dust settles. This place is severely out of sorts with tired and overworked servers and bartenders, some of which have no idea what they’re doing. I’m giving a lot of grace with my review here because despite the lack of service I understand they just opened and need to work out the kinks.
It took 20 minutes of us sitting at the bar for someone to finally give us a menu and another 15 before a different bartender came over to ask if we’d ordered yet. We observed a lot of strange behavior, bartenders drinking behind the bar, not knowing how to make drinks or pour beers, and a lot of confusion (probably from working long shifts as we’d heard some of them had been there since open!)
We both ordered burgers and fry’s which were delicious! I was worried the food wouldn’t come out great given the service, but both were cooked well and the fry’s were hot. The food and their beers were great, the issue was the service.
I think if Brass Tap wants to improve they really need to hire more bartenders to be working a Saturday night, and they need to allow their existing bartenders breaks. Please train your employees prior to open, don’t leave people out there who have no idea how to make drinks that are being ordered. They rushed open on this place when they should have been training and hiring.
Overall we are excited to see if they improve and would love to come back knowing we have a new fun spot in our area! If you’re wanting to come try this place now, I’d recommend coming during a weekday, you might have better luck than we did!
kiara moon
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July 30, 2024
L I had an exceptional dining experience at Beef O Brady thanks to our waitress, Ariana. From the moment we were seated, she was attentive, friendly, and professional. She had a warm and welcoming demeanor that made us feel right at home.
Throughout our meal, Ariana was incredibly knowledgeable about the menu and provided excellent recommendations based on our preferences. She was prompt in taking our orders and ensured that our food arrived in a timely manner. Not only did she check on us regularly to make sure everything was to our liking, but she also went above and beyond to accommodate special requests.
Her attention to detail was impressive, from remembering small preferences to ensuring our glasses were always full. Despite the busy evening, she managed to make us feel like we were her top priority.
Overall, Ariana’s outstanding service significantly enhanced our dining experience. She exemplifies what excellent customer service should be and is a true asset to Beef O Brady We will definitely be returning and recommending this restaurant to others, largely due to her exceptional service.
Thank you, Ariana, for making our meal memorable!
G Cain
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September 01, 2024
Sat at the bar at least 10 minutes with no acknowledgement. When we asked for a drink and food menu the bartender seemed annoyed. Finally made our drink selections. She completely ignored us the rest of the time . We never got around to ordering food. The place is very loud couldn’t hear yourself talk. It’s a completely open environment with no acoustics. Drank our beers and left. Bartenders could care less. We like Brass Tap but not that location.. go to Carrollwood or Wesley Chapel locations.
Rory
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May 30, 2024
I stopped by yesterday for the first time and I am throughly satisfied with the experience. From the food to the service, everything was phenomenal. Our server, Caleb, not only took our order as soon as we sat down, but also greeted my family with an inviting smile. He took our order with no problems and came back with the food in no more than 10 minutes. The atmosphere was amazing and I will be attending here again!!
Staci Hemingway
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July 20, 2024
First off the buffalo wrap was terrible.. aside from that mid bite and there’s a long black hair in my food. Absolutely gross.
If you’re wanting to hit up the Brass Tap since they just opened, I’d wait it out a bit till the dust settles. This place is severely out of sorts with tired and overworked servers and bartenders, some of which have no idea what they’re doing. I’m giving a lot of grace with my review here because despite the lack of service I understand they just opened and need to work out the kinks. It took 20 minutes of us sitting at the bar for someone to finally give us a menu and another 15 before a different bartender came over to ask if we’d ordered yet. We observed a lot of strange behavior, bartenders drinking behind the bar, not knowing how to make drinks or pour beers, and a lot of confusion (probably from working long shifts as we’d heard some of them had been there since open!) We both ordered burgers and fry’s which were delicious! I was worried the food wouldn’t come out great given the service, but both were cooked well and the fry’s were hot. The food and their beers were great, the issue was the service. I think if Brass Tap wants to improve they really need to hire more bartenders to be working a Saturday night, and they need to allow their existing bartenders breaks. Please train your employees prior to open, don’t leave people out there who have no idea how to make drinks that are being ordered. They rushed open on this place when they should have been training and hiring. Overall we are excited to see if they improve and would love to come back knowing we have a new fun spot in our area! If you’re wanting to come try this place now, I’d recommend coming during a weekday, you might have better luck than we did!
L I had an exceptional dining experience at Beef O Brady thanks to our waitress, Ariana. From the moment we were seated, she was attentive, friendly, and professional. She had a warm and welcoming demeanor that made us feel right at home. Throughout our meal, Ariana was incredibly knowledgeable about the menu and provided excellent recommendations based on our preferences. She was prompt in taking our orders and ensured that our food arrived in a timely manner. Not only did she check on us regularly to make sure everything was to our liking, but she also went above and beyond to accommodate special requests. Her attention to detail was impressive, from remembering small preferences to ensuring our glasses were always full. Despite the busy evening, she managed to make us feel like we were her top priority. Overall, Ariana’s outstanding service significantly enhanced our dining experience. She exemplifies what excellent customer service should be and is a true asset to Beef O Brady We will definitely be returning and recommending this restaurant to others, largely due to her exceptional service. Thank you, Ariana, for making our meal memorable!
Sat at the bar at least 10 minutes with no acknowledgement. When we asked for a drink and food menu the bartender seemed annoyed. Finally made our drink selections. She completely ignored us the rest of the time . We never got around to ordering food. The place is very loud couldn’t hear yourself talk. It’s a completely open environment with no acoustics. Drank our beers and left. Bartenders could care less. We like Brass Tap but not that location.. go to Carrollwood or Wesley Chapel locations.
I stopped by yesterday for the first time and I am throughly satisfied with the experience. From the food to the service, everything was phenomenal. Our server, Caleb, not only took our order as soon as we sat down, but also greeted my family with an inviting smile. He took our order with no problems and came back with the food in no more than 10 minutes. The atmosphere was amazing and I will be attending here again!!
First off the buffalo wrap was terrible.. aside from that mid bite and there’s a long black hair in my food. Absolutely gross.