Staff was friendly and order came up quickly. Food was chain quality. There is limited seating at this location. It appears the furniture was never replaced after social distancing. Soft drinks are self service for dine in.
Carla Arndt
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September 29, 2023
Food was amazingly delicious, and reasonably priced. My spouse and I each had ordered a Gyro combo that was very delicious! Dining room nice and clean.
We had an opportunity to meet, and speak with the manager Mr. Browning due to an unfortunate event while ordering. Situation was resolved and we will be returning. Arby’s # 7541 in Lutz, FL
Cassandra Gonzalez
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August 25, 2024
I’m a frequent customer at this location and today I dined in. The lady that took my order she was not friendly even when walked in she took the order quickly and rushed. I ordered a Ruben sandwich now in the past this sandwich was loaded I mean loaded and heavy. When I got the sandwich I was extremely disappointed with how this sandwich looked. I got like what 2/3 slices of meat. I went up and spoke to the lady and complained and she said oh u got 3.5lbs of meat. I mean looking at the sandwich and the picture of the menu how the heck. I was so disappointed and she didn’t even bother remake my sandwich $13 for this meal and it was worth $1.00. She shouldn’t even be working with the attitude she has. She all tatted and wear glasses so the owner would know the employee they have working.
Mimi Gray
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January 29, 2025
The hours online and at the store say they close at 11. I pull up to the drive through and a young man tells me they're closed and it was a few minutes before 8!! I pull up to the window and as he sees me pulling up shuts the window. I've lived 2 blocks from this restaurant for 18 years and have maybe come here about 7 times. Every time has been some type of terrible experience with the service or the food. I wish this place would just go out of business already so someone who actually wants to make money or just do the basics of their job can move in there. I don't understand how a place can have consistently poor customer service over so many years and still be in business.
April Sjovall
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March 10, 2022
We came at peak dinner and it was still stale. Kids behind the counter were friendly but never again.
The fries and mozzarella sticks which were great. The rest was truly awful.
I ordered a half pound plain roast beef. First, they gave me a god awful dry chicken monstrosity, colloquially known as the "chicken swiss". I went to the counter, asked for what I ordered.
This time, they gave me the plastic cheese version, which was drenched in some kind of mystery sauce. See the puddle? Yeah. Super cool slimy bun as a bonus.
Place was completely empty at 6pm. Saw one lonely car go through drive thru the entire time. I assure you it's a total mystery why.
I didn't bother trying to get another replacement. Just get me out of here. Ugh.
Staff was friendly and order came up quickly. Food was chain quality. There is limited seating at this location. It appears the furniture was never replaced after social distancing. Soft drinks are self service for dine in.
Food was amazingly delicious, and reasonably priced. My spouse and I each had ordered a Gyro combo that was very delicious! Dining room nice and clean. We had an opportunity to meet, and speak with the manager Mr. Browning due to an unfortunate event while ordering. Situation was resolved and we will be returning. Arby’s # 7541 in Lutz, FL
I’m a frequent customer at this location and today I dined in. The lady that took my order she was not friendly even when walked in she took the order quickly and rushed. I ordered a Ruben sandwich now in the past this sandwich was loaded I mean loaded and heavy. When I got the sandwich I was extremely disappointed with how this sandwich looked. I got like what 2/3 slices of meat. I went up and spoke to the lady and complained and she said oh u got 3.5lbs of meat. I mean looking at the sandwich and the picture of the menu how the heck. I was so disappointed and she didn’t even bother remake my sandwich $13 for this meal and it was worth $1.00. She shouldn’t even be working with the attitude she has. She all tatted and wear glasses so the owner would know the employee they have working.
The hours online and at the store say they close at 11. I pull up to the drive through and a young man tells me they're closed and it was a few minutes before 8!! I pull up to the window and as he sees me pulling up shuts the window. I've lived 2 blocks from this restaurant for 18 years and have maybe come here about 7 times. Every time has been some type of terrible experience with the service or the food. I wish this place would just go out of business already so someone who actually wants to make money or just do the basics of their job can move in there. I don't understand how a place can have consistently poor customer service over so many years and still be in business.
We came at peak dinner and it was still stale. Kids behind the counter were friendly but never again. The fries and mozzarella sticks which were great. The rest was truly awful. I ordered a half pound plain roast beef. First, they gave me a god awful dry chicken monstrosity, colloquially known as the "chicken swiss". I went to the counter, asked for what I ordered. This time, they gave me the plastic cheese version, which was drenched in some kind of mystery sauce. See the puddle? Yeah. Super cool slimy bun as a bonus. Place was completely empty at 6pm. Saw one lonely car go through drive thru the entire time. I assure you it's a total mystery why. I didn't bother trying to get another replacement. Just get me out of here. Ugh.