Food & shakes were delicious! Clean restaurant & our server was amazing. Highly recommend!
Stephen Hall
-
August 21, 2024
First visit here! Never been to a Burger 21 until today. My kids and I came here before their piano lesson today. We ate in and were greeted by a friendly guy who knew about the food and sold me the daily special, “The Cheesy”. I bought three kids burger meals and it was around $44 with a 10% register payment tip. I received my food promptly as the nice young man said it would be about 10 minutes. As my kids and I were waiting for our food I observed this nice young man serving other people and interactions with his co-workers. He eventually came back to my kids and I at our table asking how everything was for us. I asked if he was managing the place because his awareness of the dining room and customers was amazing to see. He told me he started about two weeks ago. I, myself, managed a restaurant and bar in an international airport when I was only seventeen. I know great service when I see it. I found out this nice young man’s name is Chris (Isaiah) and I had the privilege of complimenting him and told him he will go a long way in life with his practices. I would imagine he comes from a great loving family given his kind tone and desire to be helpful to all those around him. I spoke with his manager, Gabriel, about my observations and asked if Gabriel had hired him. Gabriel confirmed and said they really needed someone like Chris there and was happy to receive my feedback. I pointed out to Gabriel, another observation of mine, that they need to rearrange the table/seat setup on the west wall because the can lights hanging from the ceiling were designed to align with the tables and they’re misaligned. He agreed and I told him and Chris we will be back. My faith in the youth restored! A loving family and learning to be kind and care for others goes a long way and I pray to see more of it for years to come. Too much hate and divisiveness in our culture these days. Stay safe and healthy!
Alaunis Tyson
-
March 25, 2025
Had such a great experience at this location. The food was amazing, almost amazing as the service. Had multiple workers go out of there way to help explain the menu and assist me and my family. The manager even stopped by our table to make sure we were having a good time. 10/10 would definitely come back!!
Craig Collette
-
April 27, 2025
I’d say it was the worst burger I’ve eaten. They did not cook it as I requested. I ordered medium because apparently per corp policy says they cannot cook to medium well. What I got was a rare burger that was still cool on the inside. Submitted a complaint on the website with zero response. The staff seemed more interested in their own conversation that fixing the issue. Left the restaurant feeling ill after eating half the meal
Walter & Theresa Irizarry
-
May 03, 2025
This was our first time visiting Burger 21. The fact that there’s no meals was a little confusing at first but our server Bri helped us with recommendations. I had the Tex Mex and my husband had the BBQ Bacon both were great. Bri frequently checked on us to make sure we were happy with our meals and made sure our cups were always refilled. Definitely recommend
Food & shakes were delicious! Clean restaurant & our server was amazing. Highly recommend!
First visit here! Never been to a Burger 21 until today. My kids and I came here before their piano lesson today. We ate in and were greeted by a friendly guy who knew about the food and sold me the daily special, “The Cheesy”. I bought three kids burger meals and it was around $44 with a 10% register payment tip. I received my food promptly as the nice young man said it would be about 10 minutes. As my kids and I were waiting for our food I observed this nice young man serving other people and interactions with his co-workers. He eventually came back to my kids and I at our table asking how everything was for us. I asked if he was managing the place because his awareness of the dining room and customers was amazing to see. He told me he started about two weeks ago. I, myself, managed a restaurant and bar in an international airport when I was only seventeen. I know great service when I see it. I found out this nice young man’s name is Chris (Isaiah) and I had the privilege of complimenting him and told him he will go a long way in life with his practices. I would imagine he comes from a great loving family given his kind tone and desire to be helpful to all those around him. I spoke with his manager, Gabriel, about my observations and asked if Gabriel had hired him. Gabriel confirmed and said they really needed someone like Chris there and was happy to receive my feedback. I pointed out to Gabriel, another observation of mine, that they need to rearrange the table/seat setup on the west wall because the can lights hanging from the ceiling were designed to align with the tables and they’re misaligned. He agreed and I told him and Chris we will be back. My faith in the youth restored! A loving family and learning to be kind and care for others goes a long way and I pray to see more of it for years to come. Too much hate and divisiveness in our culture these days. Stay safe and healthy!
Had such a great experience at this location. The food was amazing, almost amazing as the service. Had multiple workers go out of there way to help explain the menu and assist me and my family. The manager even stopped by our table to make sure we were having a good time. 10/10 would definitely come back!!
I’d say it was the worst burger I’ve eaten. They did not cook it as I requested. I ordered medium because apparently per corp policy says they cannot cook to medium well. What I got was a rare burger that was still cool on the inside. Submitted a complaint on the website with zero response. The staff seemed more interested in their own conversation that fixing the issue. Left the restaurant feeling ill after eating half the meal
This was our first time visiting Burger 21. The fact that there’s no meals was a little confusing at first but our server Bri helped us with recommendations. I had the Tex Mex and my husband had the BBQ Bacon both were great. Bri frequently checked on us to make sure we were happy with our meals and made sure our cups were always refilled. Definitely recommend