At first I was reluctant to come. Based on the reviews, but trusting the chipotle brand I went tonight and am glad I did.
Everyone was working very hard, very quickly and was very pleasant. The people in line were huffing and puffing and rolling their eyes as to-go order, after to-go order, after to-go order came rolling in.
It's just a matter of too much demand in my opinion. Some of the eating surfaces had leftover food because people are messy/lazy so I took 30 seconds and cleaned off the large long table by the window.
I worked fast food when I was a teenager, so I have a whole lot more grace for these employees.
Kevin M
-
February 02, 2025
*Eat at your own risk*
This may be the worse place to eat in Wesley Chapel. I’ve been here several times attempting to give them a chance and each time, it’s the same or worse food. Each bowl being cold, undercooked, soggy, flavorless, low protein, something different each time.
The final straw was a bowl that was filled with liquid(yes liquid), so much that it leaked through the bag all over my car’s floorboard.
I wouldn’t be surprised if this Chipotle makes the headlines for an outbreak.
Marc Reed
-
September 24, 2024
This is by far the worst Chipotle I’ve ever been to. Trash cans overflowing, stale chips, and every counter surface was dirty. Only one guy in the back cooking and he’s barely keeping up. The girls working the front counter were rude and trash talking each other. Unnecessary drama at any restaurant. I’m surprised the Pasco County Health Inspector hasn’t had more complaints about this location. Avoid this Chipotle at all cost.
UPDATE:
I went back to this chipotle today and the service was much better. However, the cleanliness has not changed. There was food on the counters and the floors. Behind the serving line the dishes we stacked extremely high. I would still avoid this place at all cost. If they aren't taking care of the front of house areas, imagine what the back of house looks like.
Weronika Nowak
-
April 25, 2025
I was trying to give them many chances, but I'm done today. I only go there because I really like the food, but you will not get what you pay for in this location and I get disappointed every time. There is always something with them. They will make your portions as small as they can, which is probably the owner's decision and they just trying not to get fired for giving too much. The atmosphere is awful, it's really visible people who work there do not like to work together. There is a lady there who yells at everybody, and honestly, it just looks like a toxic environment, and unfortunately, the customers can feel that. Today, I asked for more guacamole on the burrito, because I didn't even got half of the spoon, but the guy decided to ignore me, and since I'm not a Karen, I just asked for one onside. And I got one inside, but got charged for two. Mess, toxity, heavy atmosphere, and dirt. And it's really sad that this has to be a Wesley Chapel location, where most of the restaurants got their business together. 👎👎
Stephano G
-
April 10, 2025
BE AWARE THIS RESTAURANT IS SCAMMING PEOPLE!!!!
Make sure you check your receipts because they are not honored your free side from the app. As you guys can see I got a free Guacamole and I still get charged for it!!! I’m wondering how many people didn’t check and just paid. Ask for your receipt!!!
At first I was reluctant to come. Based on the reviews, but trusting the chipotle brand I went tonight and am glad I did. Everyone was working very hard, very quickly and was very pleasant. The people in line were huffing and puffing and rolling their eyes as to-go order, after to-go order, after to-go order came rolling in. It's just a matter of too much demand in my opinion. Some of the eating surfaces had leftover food because people are messy/lazy so I took 30 seconds and cleaned off the large long table by the window. I worked fast food when I was a teenager, so I have a whole lot more grace for these employees.
*Eat at your own risk* This may be the worse place to eat in Wesley Chapel. I’ve been here several times attempting to give them a chance and each time, it’s the same or worse food. Each bowl being cold, undercooked, soggy, flavorless, low protein, something different each time. The final straw was a bowl that was filled with liquid(yes liquid), so much that it leaked through the bag all over my car’s floorboard. I wouldn’t be surprised if this Chipotle makes the headlines for an outbreak.
This is by far the worst Chipotle I’ve ever been to. Trash cans overflowing, stale chips, and every counter surface was dirty. Only one guy in the back cooking and he’s barely keeping up. The girls working the front counter were rude and trash talking each other. Unnecessary drama at any restaurant. I’m surprised the Pasco County Health Inspector hasn’t had more complaints about this location. Avoid this Chipotle at all cost. UPDATE: I went back to this chipotle today and the service was much better. However, the cleanliness has not changed. There was food on the counters and the floors. Behind the serving line the dishes we stacked extremely high. I would still avoid this place at all cost. If they aren't taking care of the front of house areas, imagine what the back of house looks like.
I was trying to give them many chances, but I'm done today. I only go there because I really like the food, but you will not get what you pay for in this location and I get disappointed every time. There is always something with them. They will make your portions as small as they can, which is probably the owner's decision and they just trying not to get fired for giving too much. The atmosphere is awful, it's really visible people who work there do not like to work together. There is a lady there who yells at everybody, and honestly, it just looks like a toxic environment, and unfortunately, the customers can feel that. Today, I asked for more guacamole on the burrito, because I didn't even got half of the spoon, but the guy decided to ignore me, and since I'm not a Karen, I just asked for one onside. And I got one inside, but got charged for two. Mess, toxity, heavy atmosphere, and dirt. And it's really sad that this has to be a Wesley Chapel location, where most of the restaurants got their business together. 👎👎
BE AWARE THIS RESTAURANT IS SCAMMING PEOPLE!!!! Make sure you check your receipts because they are not honored your free side from the app. As you guys can see I got a free Guacamole and I still get charged for it!!! I’m wondering how many people didn’t check and just paid. Ask for your receipt!!!