I recently had the pleasure of dining at Cracker Barrel Old Country Store, and I must say, it was an exceptional experience! From the moment I walked in, the warm, rustic atmosphere made me feel right at home. The staff was friendly and attentive and ensured we had everything we needed. The food was delicious—comfort food at its finest! I also love browsing the country store after meals, which are filled with unique gifts and nostalgic items. Cracker Barrel truly offers a charming, wholesome experience that I can't wait to revisit. Highly recommend!
B.Scarlett
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April 13, 2025
Excellent service and delicious food! Our waitress Destiny was very friendly and attentive. Wonderful dining experience!
Pamela Donahue
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January 31, 2025
I ordered food for delivery using the Cracker Barrel app. I have never had satisfactory food when I have ordered it this way and will no longer attempt to do so. The app allows you to specify how you want your bacon prepared: either soft or crispy. I always select crispy. It never is. And this last time, even the hashbrown casserole was half-done. The entire order was ice cold. Using the app, you have no way to resolve any problems with your order, either. I contacted customer service as directed and never received a response.
Ashley D
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May 15, 2024
We are traveling from Arizona and we were looking for one of our favorite restaurants, cracker barrel. We found this on our Google maps in route to where we were headed. So I placed an order online, which I have done before with ease. This time it was not the same. My email said everything had been confirmed but when I got there they didn't even see my order in their system. Not a problem I figured we would get it figured out. I showed them my confirmation number and all of that and they couldn't seem to locate our food order. At 15 minutes past the time it told me to get there, I went back up to the counter to find out what was going on. As I was inquiring, one of the employees were bringing it out from the back. Perhaps just poor communication among the front of the house and back of the house? Not sure about that. But when I brought the food back out to our RV to eat, the food was cold, not just some of it, ALL OF IT! I have never had food like this from cracker barrel before. The sausage patties were overcooked and dried out yet cold. It was awful. They did not put any napkins in the bag or any eating utensils or any syrup for my daughter's pancakes. I was surprised in a negative way. And because we were on the road, we did not turn around and address the issue. We just will not be returning to this location and I recommend if you're placing an order online or over the phone that you check it before you leave. That part was my fault
MorningMary67
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May 31, 2025
I've been coming here for many years. I used to LOVE Cracker Barrel, but I have to say, there has been a huge decline in the food and service at this location. I know things change over time, but I'd like to point out some big changes that I've noticed. First of all, they used to have the BEST green beans and turnip greens. But the green beans that I received yesterday tasted like they came straight from the can- no seasoning, no salt, no bacon. They are NOTHING like they used to be. The turnip greens used to have great seasoning and pieces of ham hock in them, but now they barely have any flavor. The macaroni and cheese used to be baked and now it seems like they might just mix it up in a pot and use a 'boxed' macaroni and cheese. I doubt if it's even real cheese. The mashed potatoes were very disappointlng. I do believe they are instant potatoes and have an instant potato consistency. As for the service, we have ordered for curbside pickup several times lately and both times had issues. One time we waited almost an hour for our food, as they said they lost our order. The other time had issues as well. I feel that they have become too big to care about their food quality and service anymore. This is supposed to be a country style restaurant with country style food. I am a cook and I know how to make country style food- this food doesn't taste homemade anymore. I'm not saying everything is bad, as the fried chicken is quite good. I have to say that the manager did try to compensate for the hassles we encountered with our orders. That was appreciated. BUT I do wish Cracker Barrel would return to the Cracker Barrel I used to love. I don't want to see this restaurant go out of business, but they do need to return to the good country food they used to serve. I'm not sure what the problem is. I think they are trying to cut corners to save money and time, but they are charging more for the food. I'm not sure of other Cracker Barrels, this review is for the Wesley Chapel location.
I recently had the pleasure of dining at Cracker Barrel Old Country Store, and I must say, it was an exceptional experience! From the moment I walked in, the warm, rustic atmosphere made me feel right at home. The staff was friendly and attentive and ensured we had everything we needed. The food was delicious—comfort food at its finest! I also love browsing the country store after meals, which are filled with unique gifts and nostalgic items. Cracker Barrel truly offers a charming, wholesome experience that I can't wait to revisit. Highly recommend!
Excellent service and delicious food! Our waitress Destiny was very friendly and attentive. Wonderful dining experience!
I ordered food for delivery using the Cracker Barrel app. I have never had satisfactory food when I have ordered it this way and will no longer attempt to do so. The app allows you to specify how you want your bacon prepared: either soft or crispy. I always select crispy. It never is. And this last time, even the hashbrown casserole was half-done. The entire order was ice cold. Using the app, you have no way to resolve any problems with your order, either. I contacted customer service as directed and never received a response.
We are traveling from Arizona and we were looking for one of our favorite restaurants, cracker barrel. We found this on our Google maps in route to where we were headed. So I placed an order online, which I have done before with ease. This time it was not the same. My email said everything had been confirmed but when I got there they didn't even see my order in their system. Not a problem I figured we would get it figured out. I showed them my confirmation number and all of that and they couldn't seem to locate our food order. At 15 minutes past the time it told me to get there, I went back up to the counter to find out what was going on. As I was inquiring, one of the employees were bringing it out from the back. Perhaps just poor communication among the front of the house and back of the house? Not sure about that. But when I brought the food back out to our RV to eat, the food was cold, not just some of it, ALL OF IT! I have never had food like this from cracker barrel before. The sausage patties were overcooked and dried out yet cold. It was awful. They did not put any napkins in the bag or any eating utensils or any syrup for my daughter's pancakes. I was surprised in a negative way. And because we were on the road, we did not turn around and address the issue. We just will not be returning to this location and I recommend if you're placing an order online or over the phone that you check it before you leave. That part was my fault
I've been coming here for many years. I used to LOVE Cracker Barrel, but I have to say, there has been a huge decline in the food and service at this location. I know things change over time, but I'd like to point out some big changes that I've noticed. First of all, they used to have the BEST green beans and turnip greens. But the green beans that I received yesterday tasted like they came straight from the can- no seasoning, no salt, no bacon. They are NOTHING like they used to be. The turnip greens used to have great seasoning and pieces of ham hock in them, but now they barely have any flavor. The macaroni and cheese used to be baked and now it seems like they might just mix it up in a pot and use a 'boxed' macaroni and cheese. I doubt if it's even real cheese. The mashed potatoes were very disappointlng. I do believe they are instant potatoes and have an instant potato consistency. As for the service, we have ordered for curbside pickup several times lately and both times had issues. One time we waited almost an hour for our food, as they said they lost our order. The other time had issues as well. I feel that they have become too big to care about their food quality and service anymore. This is supposed to be a country style restaurant with country style food. I am a cook and I know how to make country style food- this food doesn't taste homemade anymore. I'm not saying everything is bad, as the fried chicken is quite good. I have to say that the manager did try to compensate for the hassles we encountered with our orders. That was appreciated. BUT I do wish Cracker Barrel would return to the Cracker Barrel I used to love. I don't want to see this restaurant go out of business, but they do need to return to the good country food they used to serve. I'm not sure what the problem is. I think they are trying to cut corners to save money and time, but they are charging more for the food. I'm not sure of other Cracker Barrels, this review is for the Wesley Chapel location.