My wife and I frequently go to this Culvers. We love the butter burger but often get grilled chicken sandwiches because it has fewer calories and fat.
About 6 weeks ago we both ordered grilled chicken. Both sandwiches were dry and tough. We were in a hurry so I didn't say anything thinking it was a fluke.
About 2 weeks later we did the same. Both sandwiches were just as dry and tough as previously. This time we asked for new ones and again they were dry and very tough.
I asked to speak with the manager. She said something about a new supplier, was indifferent and showed no concern
I purposely didn't ask for anything, waiting to see what she would do. I think with Culver's positive reputation, she would offer some degree of compensation. Nope, not a word
We haven't returned to this Culvers and don't know if we will. What terrible customer service. Not what I expect from Culver's
Rick
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May 23, 2026
It is Culver's and fast food. I understand what I should be expecting when I go, and this Culver's, that I eat at fairly regularly, always delivers. Food is brought to the table promptly, is warm, and my order is correct. Staff working the counter and the floor are always pleasant.
christine anderson
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June 11, 2026
My Husband and I order two grilled chicken sandwich and a order of fries well done. The sandwiches were horrible.They were tough and there was no taste! I asked for my fries to be well done. And they were not well done.! We usually eat burgers, but yesterday. We thought we would change it up
And we were very disappointed! The food went in the garbage! The chicken tasted like it was microwaved and put on the grill for the grill marks. I went back to the drive through and told the young lady at the window and she did offer a refund.But by that time, I was over, it. What she should have done.He's gotten the manager and she did not!
Katie Robinson
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June 29, 2026
It’s expensive ok-but we pick it bc we think we won’t leave frustrated. Two visits in a row got wrong item but didn’t realize until pulled away first time, then second time ordered 2 things- one was one scoop of cream that’s $5 and it was half melted, no spoon (was waiting at pull up spot not window so had to wait for person to go back in) , no napkins. These little things are why people consider just going somewhere else. These are easily fixable problems.
Patricia “Patty” Reilly
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July 10, 2026
I've previously enjoyed the burgers at Culver's, but that wasn't the case today. I ordered a single deluxe butter burger with everything, and this is what I received. A burger with mustard, cheese, ketchup,and pickles. No lettuce, onion or tomato.
My wife and I frequently go to this Culvers. We love the butter burger but often get grilled chicken sandwiches because it has fewer calories and fat. About 6 weeks ago we both ordered grilled chicken. Both sandwiches were dry and tough. We were in a hurry so I didn't say anything thinking it was a fluke. About 2 weeks later we did the same. Both sandwiches were just as dry and tough as previously. This time we asked for new ones and again they were dry and very tough. I asked to speak with the manager. She said something about a new supplier, was indifferent and showed no concern I purposely didn't ask for anything, waiting to see what she would do. I think with Culver's positive reputation, she would offer some degree of compensation. Nope, not a word We haven't returned to this Culvers and don't know if we will. What terrible customer service. Not what I expect from Culver's
It is Culver's and fast food. I understand what I should be expecting when I go, and this Culver's, that I eat at fairly regularly, always delivers. Food is brought to the table promptly, is warm, and my order is correct. Staff working the counter and the floor are always pleasant.
My Husband and I order two grilled chicken sandwich and a order of fries well done. The sandwiches were horrible.They were tough and there was no taste! I asked for my fries to be well done. And they were not well done.! We usually eat burgers, but yesterday. We thought we would change it up And we were very disappointed! The food went in the garbage! The chicken tasted like it was microwaved and put on the grill for the grill marks. I went back to the drive through and told the young lady at the window and she did offer a refund.But by that time, I was over, it. What she should have done.He's gotten the manager and she did not!
It’s expensive ok-but we pick it bc we think we won’t leave frustrated. Two visits in a row got wrong item but didn’t realize until pulled away first time, then second time ordered 2 things- one was one scoop of cream that’s $5 and it was half melted, no spoon (was waiting at pull up spot not window so had to wait for person to go back in) , no napkins. These little things are why people consider just going somewhere else. These are easily fixable problems.
I've previously enjoyed the burgers at Culver's, but that wasn't the case today. I ordered a single deluxe butter burger with everything, and this is what I received. A burger with mustard, cheese, ketchup,and pickles. No lettuce, onion or tomato.