Disappointed with Lack of Care and Accountability
I visited this restaurant to get sushi for my daughter, who absolutely loves it but has specific food sensitivities. We made sure to inform the staff about what needed to be left off her roll. I also ordered a sushi roll for myself. Unfortunately, when I got home, I found that both rolls had been packaged together, and the sauce from mine had spilled onto hers—making it unsafe for her to eat.
When I called to inform the restaurant, their response was disappointing. Instead of taking responsibility, they simply told me that the best they could do was offer a discount on my next visit—because I hadn’t explicitly asked for the rolls to be packed separately. This lack of accountability is unacceptable.
Personally, I will never eat here again, and I encourage others to look elsewhere for sushi and hibachi. If you value attention to detail and good customer service, this place isn’t it.
Matthew Traum
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June 08, 2024
Wow! Hibachi Japanese Express is a hidden gem. They serve high-quality and delicious food one would expect from an upscale place but at much more reasonable prices. The hibachi and kitchen run continuously which shows how fresh their food is. These folks take great pride in their food and service, which are both exceptional.
5/5 overall, 5/5 food, 5/5 service.
The only 4/5 rating is for atmosphere. Hibachi Japanese Express is a fast-casual place with some wall decorations but not a huge investment in decor. Totally understandable given their focus of fast service and great food.
We will be back next time we come this way.
Mila
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September 14, 2024
Cheap. Trashy. Take out place, not real restaurant. Looks dirty, service is bad.
Lunch . 09-14/24
I was surprised that place like this exists in Wesley Chapel/ New Tampa . By the way, if you have an accent - they will not understand you ! The girl was rude about. I kind of wanted to remind her which area the location is, and that she needs to get used to accents or go work in a different location.
The service isn’t worth the cost regardless of how cheap the food is.
Tall Barber
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December 21, 2024
Abbie and her associates there are the ABSOLUTE BEST when it comes to customer service. I eat here regularly and never have had any issues. Food is always hot and always amazing. Highly recommend this establishment.
C Jackson
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December 30, 2024
BEST HIBACHI JAPANESE AROUND!!! Don’t trust the name elsewhere! This place is always clean, has super nice service, and fresh hot food! Their yum yum sauce is the perfect consistency and nothing is “watered down”. Lots of parking for pick up/dining in and great location close to i75. Sushi is also on point!
Disappointed with Lack of Care and Accountability I visited this restaurant to get sushi for my daughter, who absolutely loves it but has specific food sensitivities. We made sure to inform the staff about what needed to be left off her roll. I also ordered a sushi roll for myself. Unfortunately, when I got home, I found that both rolls had been packaged together, and the sauce from mine had spilled onto hers—making it unsafe for her to eat. When I called to inform the restaurant, their response was disappointing. Instead of taking responsibility, they simply told me that the best they could do was offer a discount on my next visit—because I hadn’t explicitly asked for the rolls to be packed separately. This lack of accountability is unacceptable. Personally, I will never eat here again, and I encourage others to look elsewhere for sushi and hibachi. If you value attention to detail and good customer service, this place isn’t it.
Wow! Hibachi Japanese Express is a hidden gem. They serve high-quality and delicious food one would expect from an upscale place but at much more reasonable prices. The hibachi and kitchen run continuously which shows how fresh their food is. These folks take great pride in their food and service, which are both exceptional. 5/5 overall, 5/5 food, 5/5 service. The only 4/5 rating is for atmosphere. Hibachi Japanese Express is a fast-casual place with some wall decorations but not a huge investment in decor. Totally understandable given their focus of fast service and great food. We will be back next time we come this way.
Cheap. Trashy. Take out place, not real restaurant. Looks dirty, service is bad. Lunch . 09-14/24 I was surprised that place like this exists in Wesley Chapel/ New Tampa . By the way, if you have an accent - they will not understand you ! The girl was rude about. I kind of wanted to remind her which area the location is, and that she needs to get used to accents or go work in a different location. The service isn’t worth the cost regardless of how cheap the food is.
Abbie and her associates there are the ABSOLUTE BEST when it comes to customer service. I eat here regularly and never have had any issues. Food is always hot and always amazing. Highly recommend this establishment.
BEST HIBACHI JAPANESE AROUND!!! Don’t trust the name elsewhere! This place is always clean, has super nice service, and fresh hot food! Their yum yum sauce is the perfect consistency and nothing is “watered down”. Lots of parking for pick up/dining in and great location close to i75. Sushi is also on point!