Disappointed with Lack of Care and Accountability
I visited this restaurant to get sushi for my daughter, who absolutely loves it but has specific food sensitivities. We made sure to inform the staff about what needed to be left off her roll. I also ordered a sushi roll for myself. Unfortunately, when I got home, I found that both rolls had been packaged together, and the sauce from mine had spilled onto hers—making it unsafe for her to eat.
When I called to inform the restaurant, their response was disappointing. Instead of taking responsibility, they simply told me that the best they could do was offer a discount on my next visit—because I hadn’t explicitly asked for the rolls to be packed separately. This lack of accountability is unacceptable.
Personally, I will never eat here again, and I encourage others to look elsewhere for sushi and hibachi. If you value attention to detail and good customer service, this place isn’t it.
Matthew Traum
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June 08, 2024
Wow! Hibachi Japanese Express is a hidden gem. They serve high-quality and delicious food one would expect from an upscale place but at much more reasonable prices. The hibachi and kitchen run continuously which shows how fresh their food is. These folks take great pride in their food and service, which are both exceptional.
5/5 overall, 5/5 food, 5/5 service.
The only 4/5 rating is for atmosphere. Hibachi Japanese Express is a fast-casual place with some wall decorations but not a huge investment in decor. Totally understandable given their focus of fast service and great food.
We will be back next time we come this way.
Matthew Anthony
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May 11, 2025
The portion sizes are ASTOUNDING! I was truly amazed when I got home and had such a huge portion of both chicken and rice with my hibachi chicken. The price I paid ($14) for the huge amount of chicken and rice was really good. I will definitely be back and would definitely recommend this place to friends and family.
David patterson
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June 06, 2025
Ordered H4 Steak! However didn't smell like steak didn't taste like steak kinda chews and looks like steak but definitely not steak!! It's some kind of mushroom base with binders and fillers but definitely not beef! Tampa roll was really good!
Animal lover 2003
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April 21, 2025
Good service, great lunch specials, food had great flavoring and well prepared. Chicken and veggie were well seasoned and not overcooked. Side salad was perfect size and the ginger dressing was not overpowering. Great find for us that were crossing by on our way up north.
Disappointed with Lack of Care and Accountability I visited this restaurant to get sushi for my daughter, who absolutely loves it but has specific food sensitivities. We made sure to inform the staff about what needed to be left off her roll. I also ordered a sushi roll for myself. Unfortunately, when I got home, I found that both rolls had been packaged together, and the sauce from mine had spilled onto hers—making it unsafe for her to eat. When I called to inform the restaurant, their response was disappointing. Instead of taking responsibility, they simply told me that the best they could do was offer a discount on my next visit—because I hadn’t explicitly asked for the rolls to be packed separately. This lack of accountability is unacceptable. Personally, I will never eat here again, and I encourage others to look elsewhere for sushi and hibachi. If you value attention to detail and good customer service, this place isn’t it.
Wow! Hibachi Japanese Express is a hidden gem. They serve high-quality and delicious food one would expect from an upscale place but at much more reasonable prices. The hibachi and kitchen run continuously which shows how fresh their food is. These folks take great pride in their food and service, which are both exceptional. 5/5 overall, 5/5 food, 5/5 service. The only 4/5 rating is for atmosphere. Hibachi Japanese Express is a fast-casual place with some wall decorations but not a huge investment in decor. Totally understandable given their focus of fast service and great food. We will be back next time we come this way.
The portion sizes are ASTOUNDING! I was truly amazed when I got home and had such a huge portion of both chicken and rice with my hibachi chicken. The price I paid ($14) for the huge amount of chicken and rice was really good. I will definitely be back and would definitely recommend this place to friends and family.
Ordered H4 Steak! However didn't smell like steak didn't taste like steak kinda chews and looks like steak but definitely not steak!! It's some kind of mushroom base with binders and fillers but definitely not beef! Tampa roll was really good!
Good service, great lunch specials, food had great flavoring and well prepared. Chicken and veggie were well seasoned and not overcooked. Side salad was perfect size and the ginger dressing was not overpowering. Great find for us that were crossing by on our way up north.