After my Wife came home she was missing Gravy from her meal, I’d went to go get it. As I get there while even eating the chicken from the meal they had me purchase the item. Not only were they rude they’d argued about payment I did not bring my card so while paying with change they looked at me & my face tattoo in disgust. The chicken was also not fresh the coleslaw was pretty good, there for I’ll give two stars. This location has room for improvement as well as shouldn’t hire teens not willing to learn unless they are teachable.
AlexWEB LLC
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June 04, 2024
Mold on vents severe, had a sinus mold allergies minues after in store, and food tasted bad and too oily, staf non responsive probably inhailing too much mold. Took pictures place is dirty, I was sick for few days from black mold head cold sympthoms. Try to avoid if you are sensitive like I am!
Lori McCandrew
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April 09, 2024
Just picked up an 8 piece bucket of chicken and 4 biscuits
The biscuits were so dry and hard they were completely inedible
Do better
Liberty Bliss
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August 23, 2024
I can not believe the lack of respect this store has for their customers. Will, a very sweet boy, took my order and I paid. I ordered 3, 2pc meals, 2 with fries, one with mashed potatoes. It was Will's second day. He made a mistake and gave me 2 mash instead of 2 fries. It was not a big deal. I asked him kindly for the second fry and gave him back the potatoes.
Will came back with my fries and informed me to stay at the counter. His manager (GLEN) needed to speak with me. I asked why. He told me there was an upcharge and she needed to charge me. Reminder I already paid. They messed up my order. I never even left the counter and there was no up-charge on the receipt for the first chicken with fries. I'm out with my autistic child. I told Will. First im going sit down get my kid set up to eat. Then I will come back up here and discuss whatever is needed at that point. Such a hassle for a nonexisting upcharge.
When I got up there. I asked Glen what she needed to speak to me about and went on to show her my receipt with no upcharge for the first order the moment people walked in the door. Glen the manager got all aggressive yelling at me, slapping my hand. Tell me she's got me this time. Don't worry you don't gotta pay. Glen you embarrassed me over absolutely nothing. You are a disgrace for a manager. I have no problem paying for anything. The problem is you think you can charge us for your mistakes. I paid my bill lady.
After Glen walked away I asked one of her employees to write her name down because she was so aggressive for no reason. I had my autistic child with me. Glen came over and aggressively said I will write my name down myself, snatched my receipt, walked away, put her name on it and returned along with a slammed down counter you're a manager. Act like it.
I sat at the table with my son. I was taking him out to dinner. While I was on the phone with the KFC corporate ( I don't think she knew ) Kayla thought it would be funny to sit there and taunt us. Kayla stared at me and my son and laughed over and over eyes all wide open. Kayla was the drive thru attendant and she peaked at me and my son through a crack between the wall and a promotion sign. It was disturbing. She thought she was cool and screamed out bye when I left with my special needs child. Then the whole staff laughed at us. Like we were their personal joke for the night. This place is unprofessional and is run by hoodlums. If you are trying to have a nice dinner with your family I do not recommend this location. KFC is my son's favorite restaurant. He was great at the doctors today and he deserved to enjoy himself. Shame on you Glen & Kayla. We will be going to a different location from now on!
Gabriella Medina
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June 29, 2024
My elderly parents and my sister just left this location and the staff was really rude. The manager yelled at her that she had to wait 30 min for the oil to heat up. They waited 45 min for food and while waited they were berated by the staff and ridiculed my mother when she asked how much longer it would be. The bathroom was dirty and smelled like vomit because there was vomit on the floor. This is atrocious customer service and you should be embarrassed at this behavior.
Our Address
21617 Village Lakes Shopping Center Dr, Land O' Lakes, FL 34639, USA
After my Wife came home she was missing Gravy from her meal, I’d went to go get it. As I get there while even eating the chicken from the meal they had me purchase the item. Not only were they rude they’d argued about payment I did not bring my card so while paying with change they looked at me & my face tattoo in disgust. The chicken was also not fresh the coleslaw was pretty good, there for I’ll give two stars. This location has room for improvement as well as shouldn’t hire teens not willing to learn unless they are teachable.
Mold on vents severe, had a sinus mold allergies minues after in store, and food tasted bad and too oily, staf non responsive probably inhailing too much mold. Took pictures place is dirty, I was sick for few days from black mold head cold sympthoms. Try to avoid if you are sensitive like I am!
Just picked up an 8 piece bucket of chicken and 4 biscuits The biscuits were so dry and hard they were completely inedible Do better
I can not believe the lack of respect this store has for their customers. Will, a very sweet boy, took my order and I paid. I ordered 3, 2pc meals, 2 with fries, one with mashed potatoes. It was Will's second day. He made a mistake and gave me 2 mash instead of 2 fries. It was not a big deal. I asked him kindly for the second fry and gave him back the potatoes. Will came back with my fries and informed me to stay at the counter. His manager (GLEN) needed to speak with me. I asked why. He told me there was an upcharge and she needed to charge me. Reminder I already paid. They messed up my order. I never even left the counter and there was no up-charge on the receipt for the first chicken with fries. I'm out with my autistic child. I told Will. First im going sit down get my kid set up to eat. Then I will come back up here and discuss whatever is needed at that point. Such a hassle for a nonexisting upcharge. When I got up there. I asked Glen what she needed to speak to me about and went on to show her my receipt with no upcharge for the first order the moment people walked in the door. Glen the manager got all aggressive yelling at me, slapping my hand. Tell me she's got me this time. Don't worry you don't gotta pay. Glen you embarrassed me over absolutely nothing. You are a disgrace for a manager. I have no problem paying for anything. The problem is you think you can charge us for your mistakes. I paid my bill lady. After Glen walked away I asked one of her employees to write her name down because she was so aggressive for no reason. I had my autistic child with me. Glen came over and aggressively said I will write my name down myself, snatched my receipt, walked away, put her name on it and returned along with a slammed down counter you're a manager. Act like it. I sat at the table with my son. I was taking him out to dinner. While I was on the phone with the KFC corporate ( I don't think she knew ) Kayla thought it would be funny to sit there and taunt us. Kayla stared at me and my son and laughed over and over eyes all wide open. Kayla was the drive thru attendant and she peaked at me and my son through a crack between the wall and a promotion sign. It was disturbing. She thought she was cool and screamed out bye when I left with my special needs child. Then the whole staff laughed at us. Like we were their personal joke for the night. This place is unprofessional and is run by hoodlums. If you are trying to have a nice dinner with your family I do not recommend this location. KFC is my son's favorite restaurant. He was great at the doctors today and he deserved to enjoy himself. Shame on you Glen & Kayla. We will be going to a different location from now on!
My elderly parents and my sister just left this location and the staff was really rude. The manager yelled at her that she had to wait 30 min for the oil to heat up. They waited 45 min for food and while waited they were berated by the staff and ridiculed my mother when she asked how much longer it would be. The bathroom was dirty and smelled like vomit because there was vomit on the floor. This is atrocious customer service and you should be embarrassed at this behavior.