we came in for some sweet treats and we love the new interior renovations. the service also feels different in a good way. table service was a little bit slower than expected
thereal mzkelly
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February 01, 2024
Let me just start off by saying I do understand it’s MCDonalds but the level of rudeness is at an all time high especially coming from a manager. We get to the window . It’s awhile before we can order ( I get it; it’s McDonald’s) . We finally order she says pull forward (no price but okay; typical). We finally get the window the girl says an order that’s not right we politely correct her & say what we ordered. Next we wait.. wait .. then one of the crew members asks us to pull up because the steak wasn’t ready for our steak biscuit. Mind you it’s someone in front of us waiting. Finally we get our food & our food looks like it was just thrown together. My husband biscuit was hard as a rock. By this point we just leave because we’ve already been waiting & we already didn’t feel like it would matter. We will never come to this location ever again. Just be mindful of what can happen at this location. These reviews are spot on. Whoever owns this location you really need to take a look at your establishment. No customer service whatsoever. Good day. Never ever ever again…
Ken
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September 02, 2024
Unbelievable my wife and I decided to stop in for breakfast and we sat outside so that we could enjoy Sunday morning while we ate and did some wire sculpting. As I went inside to use the bathroom I could not believe that one of the employees ( a 350 lbs. African American women) was standing over my wife saying that we had to leave because we were homeless and had not purchased anything, even though my wife had her receipt in hand. Terrible experience.
Amanda Sawyer
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July 19, 2024
This used to be the best McDonald's with the best staff, but it's terrible now. Twice I ordered and they asked me to park and then forgot about us. Both times I had to flag down staff. One laughed and said, "Oops, the girl bringing food went on break." We waited 20 minutes each time. Then I asked them to make sure the food was hot, and you know they didn't. It went right in the trash. Do yourself a favor and pick a different McDonald's or somewhere else.
Selina Chen
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July 12, 2024
I called in for a missing item to my pick up order only to be told to bring the receipt up and they’d make a new one and they hung up on me. I respect and understand their solution to the issue, however their tone and the instant hanging up of the phone call really upsets me. I found out about my missing item when I arrived home and that’s why I called to report this problem. I live about a 40 minute drive to and from this McDonald’s so there is no way I’d drive back there in hot Florida weather to pick up a missing item that shouldn’t have been missing if the workers had done their job correctly. I am incredibly disappointed at this unprofessional service, I used to come often to this McDonald’s as I loved the atmosphere. I had no idea that it was ran by people with no empathy.
Our Address
1733 Bruce B Downs Blvd, Wesley Chapel, FL 33544, USA
we came in for some sweet treats and we love the new interior renovations. the service also feels different in a good way. table service was a little bit slower than expected
Let me just start off by saying I do understand it’s MCDonalds but the level of rudeness is at an all time high especially coming from a manager. We get to the window . It’s awhile before we can order ( I get it; it’s McDonald’s) . We finally order she says pull forward (no price but okay; typical). We finally get the window the girl says an order that’s not right we politely correct her & say what we ordered. Next we wait.. wait .. then one of the crew members asks us to pull up because the steak wasn’t ready for our steak biscuit. Mind you it’s someone in front of us waiting. Finally we get our food & our food looks like it was just thrown together. My husband biscuit was hard as a rock. By this point we just leave because we’ve already been waiting & we already didn’t feel like it would matter. We will never come to this location ever again. Just be mindful of what can happen at this location. These reviews are spot on. Whoever owns this location you really need to take a look at your establishment. No customer service whatsoever. Good day. Never ever ever again…
Unbelievable my wife and I decided to stop in for breakfast and we sat outside so that we could enjoy Sunday morning while we ate and did some wire sculpting. As I went inside to use the bathroom I could not believe that one of the employees ( a 350 lbs. African American women) was standing over my wife saying that we had to leave because we were homeless and had not purchased anything, even though my wife had her receipt in hand. Terrible experience.
This used to be the best McDonald's with the best staff, but it's terrible now. Twice I ordered and they asked me to park and then forgot about us. Both times I had to flag down staff. One laughed and said, "Oops, the girl bringing food went on break." We waited 20 minutes each time. Then I asked them to make sure the food was hot, and you know they didn't. It went right in the trash. Do yourself a favor and pick a different McDonald's or somewhere else.
I called in for a missing item to my pick up order only to be told to bring the receipt up and they’d make a new one and they hung up on me. I respect and understand their solution to the issue, however their tone and the instant hanging up of the phone call really upsets me. I found out about my missing item when I arrived home and that’s why I called to report this problem. I live about a 40 minute drive to and from this McDonald’s so there is no way I’d drive back there in hot Florida weather to pick up a missing item that shouldn’t have been missing if the workers had done their job correctly. I am incredibly disappointed at this unprofessional service, I used to come often to this McDonald’s as I loved the atmosphere. I had no idea that it was ran by people with no empathy.