This was by far the worst customer service experience I've ever had at a McDonald's.
The manager, Jorge, was rude, dismissive, and unprofessional from the moment I asked about the BT21 toys. I was simply trying to purchase the toys for my baby, but instead of checking what was available, he immediately told me they "don't do that" and that he would "get in trouble." He then claimed they didn't have any toys.
While I was still waiting for assistance, Jorge began helping another customer before finishing with me. The customer even had to point out that I had been waiting first. Only after that did he finally check and come back to tell me they actually had two toys available, proving that he could have checked from the beginning.
I was holding my baby throughout this entire interaction, and the lack of respect, courtesy, and basic customer service was unacceptable. When I asked to speak with the manager, Jorge told me that he was the manager, which made the situation even more disappointing.
A manager should set the standard for customer service, not create a hostile and dismissive experience for paying customers. I wasn't asking for anything unreasonable I simply wanted to know which toys were available so I could buy one. Instead, I was treated as though I was inconveniencing him. he also mentioned that they don’t sell the toys by itself when clearly I’ve been collecting them!!
If this is how management treats customers, this location has a serious customer service problem. I hope McDonald's corporate reviews this experience and provides the training and accountability needed to ensure customers are treated with respect.
Ashley Moravy
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May 22, 2026
It took about 12 minutes with no line, and I wasn’t even acknowledged by staff for most of it. The staff was short with me, and my order was missing fries. Two out of the three items I ordered were given to me.
When I finally got them after being asked if they for sure weren't in the bag, they were undercooked, translucent and limp, and the burger was cold. I wouldn't be surprised if it was sitting out for several hours. The only thing that was fine was the drink. Everything else I tossed because it was not fit for human consumption. Worst $6 I have ever spent. I wish I went to the Dollar Tree next store and gotten a Banquet pot pie from the frozen aisle.
I have been in hospitality for 20 years, I get that sometimes we are not in the mood to deal with people and food, but avoiding any kind of eye contact and then ignoring me at the window for so long is diabolical. It made me question what I did to the guy for merely existing and serving me the worst food possible after waiting in an empty line.
Erika Vitali
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June 18, 2026
I received excellent drive through service from Jordan today! He was extremely polite, efficient and thorough. It was so refreshing to receive phenomenal customer service at a drive through window! I don’t normally review fast food places but the service was commendable!
Tommy Velar
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June 10, 2026
This is by far the slowest McDonald’s in the world. I don’t know why I continue to stop here thinking maybe they will figure out how to get orders out. If you stop here, plan on spending AT LEAST 15 minutes in the drive through or mobile pick up… even if there is only a few cars in line. You’re honestly better off parking and walking to the next closest McDonald’s and then walking back to your car. That would probably save some time.
Đan Vy Emeline
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May 01, 2026
this location.
I waited over 30 minutes just for a simple cone ice cream, which is unacceptable for fast food.
On top of that, my order was completely wrong. I asked for a Mango Pineapple Refresher, but instead received something totally different (a mango smoothie). No apology, no effort to fix it properly.
The service was extremely slow and unorganized. Staff didn’t seem to care about wait times or order accuracy.
Overall, the service here is very poor. Definitely needs improvement in both speed and customer service.
This was by far the worst customer service experience I've ever had at a McDonald's. The manager, Jorge, was rude, dismissive, and unprofessional from the moment I asked about the BT21 toys. I was simply trying to purchase the toys for my baby, but instead of checking what was available, he immediately told me they "don't do that" and that he would "get in trouble." He then claimed they didn't have any toys. While I was still waiting for assistance, Jorge began helping another customer before finishing with me. The customer even had to point out that I had been waiting first. Only after that did he finally check and come back to tell me they actually had two toys available, proving that he could have checked from the beginning. I was holding my baby throughout this entire interaction, and the lack of respect, courtesy, and basic customer service was unacceptable. When I asked to speak with the manager, Jorge told me that he was the manager, which made the situation even more disappointing. A manager should set the standard for customer service, not create a hostile and dismissive experience for paying customers. I wasn't asking for anything unreasonable I simply wanted to know which toys were available so I could buy one. Instead, I was treated as though I was inconveniencing him. he also mentioned that they don’t sell the toys by itself when clearly I’ve been collecting them!! If this is how management treats customers, this location has a serious customer service problem. I hope McDonald's corporate reviews this experience and provides the training and accountability needed to ensure customers are treated with respect.
It took about 12 minutes with no line, and I wasn’t even acknowledged by staff for most of it. The staff was short with me, and my order was missing fries. Two out of the three items I ordered were given to me. When I finally got them after being asked if they for sure weren't in the bag, they were undercooked, translucent and limp, and the burger was cold. I wouldn't be surprised if it was sitting out for several hours. The only thing that was fine was the drink. Everything else I tossed because it was not fit for human consumption. Worst $6 I have ever spent. I wish I went to the Dollar Tree next store and gotten a Banquet pot pie from the frozen aisle. I have been in hospitality for 20 years, I get that sometimes we are not in the mood to deal with people and food, but avoiding any kind of eye contact and then ignoring me at the window for so long is diabolical. It made me question what I did to the guy for merely existing and serving me the worst food possible after waiting in an empty line.
I received excellent drive through service from Jordan today! He was extremely polite, efficient and thorough. It was so refreshing to receive phenomenal customer service at a drive through window! I don’t normally review fast food places but the service was commendable!
This is by far the slowest McDonald’s in the world. I don’t know why I continue to stop here thinking maybe they will figure out how to get orders out. If you stop here, plan on spending AT LEAST 15 minutes in the drive through or mobile pick up… even if there is only a few cars in line. You’re honestly better off parking and walking to the next closest McDonald’s and then walking back to your car. That would probably save some time.
this location. I waited over 30 minutes just for a simple cone ice cream, which is unacceptable for fast food. On top of that, my order was completely wrong. I asked for a Mango Pineapple Refresher, but instead received something totally different (a mango smoothie). No apology, no effort to fix it properly. The service was extremely slow and unorganized. Staff didn’t seem to care about wait times or order accuracy. Overall, the service here is very poor. Definitely needs improvement in both speed and customer service.