Visited around 2pm. My wife asked me to pick up some soup and I was hungry as well so I got a sandwich. They had already run out of panini bread. Bread is in their name. How do you run out by 2pm? Store is open until 9pm. So I gave the alternative a shot. They literally threw two slices of Wonder bread for my sandwich. No offer to knock off a couple of bucks for the sup par sandwich. I ordered to-go at the tablet kiosks and they still ask for tips. The whole experience was annoying and overpriced for the product. This is embarrassing and not the Panera I remembered 5 years ago. Pay your employees a living wage, raise your sandwich costs if they meet the quality to match the price, and stop asking for tips for TO-GO service. Place is a mess.
Srikanth G
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January 13, 2024
Worst experience ever at this location and worst customer service. After ordering online, received message that it is getting delayed after reaching and then got the message order is ready after some time and after going inside , we had to wait another 20 minutes. Overall took about an hour. Online ordering experience was not good as well. Used a reward for entree , but magically didn’t get applied and reward also no longer in the app.
Elizabeth W.
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August 22, 2024
These folks are the best! We usually come in multiple times each week. Even though I’m mostly there for Sips (cause FL is crazy hot) they never act annoyed with me or my children. It’s always a genuine welcome and the level of attention you appreciate from any restaurant. Some days are rough with littles and they’re always patient with us. Thanks for all you do!!
V G
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July 12, 2024
It is hard to put down a favorite dish. Everything they make is delicious. But if I had to choose I would say the quinoa, breakfast power bowls with a kale tonic. Love!! And the avocado toast! But like I said, it’s hard to choose. Everything is so good.
frank fischetti
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June 11, 2024
As a person that likes variety the pick 2 is a favorite to mix and match.
Visited around 2pm. My wife asked me to pick up some soup and I was hungry as well so I got a sandwich. They had already run out of panini bread. Bread is in their name. How do you run out by 2pm? Store is open until 9pm. So I gave the alternative a shot. They literally threw two slices of Wonder bread for my sandwich. No offer to knock off a couple of bucks for the sup par sandwich. I ordered to-go at the tablet kiosks and they still ask for tips. The whole experience was annoying and overpriced for the product. This is embarrassing and not the Panera I remembered 5 years ago. Pay your employees a living wage, raise your sandwich costs if they meet the quality to match the price, and stop asking for tips for TO-GO service. Place is a mess.
Worst experience ever at this location and worst customer service. After ordering online, received message that it is getting delayed after reaching and then got the message order is ready after some time and after going inside , we had to wait another 20 minutes. Overall took about an hour. Online ordering experience was not good as well. Used a reward for entree , but magically didn’t get applied and reward also no longer in the app.
These folks are the best! We usually come in multiple times each week. Even though I’m mostly there for Sips (cause FL is crazy hot) they never act annoyed with me or my children. It’s always a genuine welcome and the level of attention you appreciate from any restaurant. Some days are rough with littles and they’re always patient with us. Thanks for all you do!!
It is hard to put down a favorite dish. Everything they make is delicious. But if I had to choose I would say the quinoa, breakfast power bowls with a kale tonic. Love!! And the avocado toast! But like I said, it’s hard to choose. Everything is so good.
As a person that likes variety the pick 2 is a favorite to mix and match.