Pollo Tropical

25570 Cierra Center Blvd, Lutz, FL 33559, USA

About Pollo Tropical

3.7 / 5

from reviews

Is this your business?

    Stan
    -
    May 21, 2025

    Always delicious soup and chicken with rice. Polite and friendly staff. Needs to be a little bit cleaner for 5star atmosphere. P.S I visited place few days later and it is much cleaner. It means management can listen to constructive criticism and make conclusions. 5 star.

    Charles Bass
    -
    April 25, 2025

    Their friendly staff had the chicken and yellow rice that my wife and I really like with the curry mustard and creamy garlic sauce (my wife likes the poyo-poyo). After they rang up the order, they gave an old, disabled veteran (OIF/OEF) a NICE military discount. Many thanks to these fine people.

    gearslingger
    -
    February 05, 2025

    Really good for $8! I don't say it's good unless I'm actually impressed so trust me when I say it's good. Plus I'll probably get 2 meals out of the $8 bowl so that's hard to beat.

    Cary Jimenez
    -
    March 23, 2025

    This location almost always messes up online orders. Ordered vegetarian tropichop and chose yellow rice, black beans corn and tomatoes. They put peppers and onions on it. When I told the employee it was not supposed to have peppers and onions, he said "you ordered vegetarian. That's what cones on it." I had to explain that vegetarian means no protein and then you choose the items you want on it as I've ordered this several times previously. He had to go talk to the manager, then another employee came to remake it and added onions. I told him that it wasn't supposed to have onions and he looked at the other employee and said "you just said no peppers". He the made it again, and held it out towards me I guess to ask if it was correct. I said it was and that the other employee has the receipt with it items listed it should have. There's never an apology or anything when they mess up. They act like it's the customers fault. Also, when I first walked up to the counter, no one was there. After a couple of minutes the manager yelled out, " there's a customer at the front." A minute later the first employee i spoke about walked over talking to the other employees the just looked at me and stared without speaking. I stared back, then he said "are you ready?" I said I was but usually at least get a greeting first. Then I told him I had an online order. This location has really gone down over the past couple of years.

    Paul Lane
    -
    July 22, 2024

    Food was pretty good! Got exactly what we ordered and everything was prepped good. Cashier was very under enthusiastic. Portions are decent. Restaurant was clean. I'd love to recommend that the drinks be self serve and the sauces be self serve. When it gets busy, MULTIPLE people have to stand in line for refills and sauces. All that congestion just isn't necessary.

    Pollo Tropical

    Our Address

    25570 Cierra Center Blvd, Lutz, FL 33559, USA

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