Visited this location 9/9/2024. About 12:09 pm. I ordered a chicken teriyaki footlong. I asked to have only my meat and cheese heated and not my bread because I don’t like toasted. Anyway looked at the lettuce it looked brown and molded and some was stuck on the side of the container like it was (what appeared to be) frostbite because there was some ice on it. And yes I said this to the woman working. Opted for no lettuce or spinach because I was grossed out. Still continued to get my sandwich anyway. Get home 3 minutes later. The bread is hard on the bottom I could knock on it! Peel off some of the hard area to proceed to take a bite.. the chicken is cold.. like refrigerator cold. I spit it out and took it as a loss. I will never visit this location again. This is food poisoning waiting to happen.
Tiara Vannortwick
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May 12, 2024
I have been a loyal customer of your Subway store for over two years, and I have always appreciated the excellent service provided by your manager, Daniel, and the assistant managers. I have also enjoyed taking advantage of the Buy One, Get One (BOGO) free sub promotion, which I have ordered online more than ten times without any issues.
However, I recently placed an online order for the BOGO sub and it was voided. When I called to inquire about this, I was informed that the store is no longer participating in the BOGO promotion, even though it is still advertised online. The reason given was that the owner is not making enough money and does not want to continue offering the promotion.
I understand that this is your store and you have the right to make decisions about what promotions to offer. However, I am disappointed that the BOGO promotion was discontinued without any prior notice or update to the online menu. I am also concerned that the owner's decision is based solely on financial considerations, without regard for the loyalty and satisfaction of long-term customers like myself and my family.
While I respect your right to run your store as you see fit, I regret to inform you that I will no longer be making purchases at your Subway location. This decision extends to my family of six, who have also been regular customers.
I will miss the friendly service provided by your staff, particularly Daniel and the assistant managers. I intend to continue visiting the store occasionally to show my appreciation for their excellent service by leaving a tip, but I will no longer be purchasing any food items.
I hope that you will take my feedback into consideration and reconsider your decision regarding the BOGO promotion. Thank you for your attention to this matter.
Chef Ernesto
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May 12, 2024
We placed an order through the subway app. BOGO free on foot longs at participating locations. This store was one of the locations on the app accepting orders. We placed our order and several minutes later our order was cancelled. I called the store to ask why, and they stated that they don’t honor those specials. That they are Franchised. I found it rude the way they handled it
Patrick Kelley
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May 18, 2024
I'm another customer who had my order canceled due to the owner's decision to no longer participate in the Buy One, Get One Free promotion. I had ordered the week before and his store WAS participating. He didn't update the website this week so my order was accepted. The crew chief tried to call me but I wasn't available which is why I placed my order an hour ahead of pickup. And to make it worse, when I went to pickup my order, I was told my credit card would be refunded IN 3 TO 5 DAYS!!! What if I had paid with my last money on a debit card? No dinner tonight!
Jovan
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May 11, 2024
Placed an order for footlong bogo on the app. The order was placed and said they building my order. Then I got an email that they cancelled the order. Called store and they told me that the owner of the said they can not take the promo on the app and only use the promo in store only. The footlong bogo deal is only online. Think it’s ridiculous that subway offers the promo online for this store but the owner does not want to honor it.
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6436 Massachusetts Ave, New Port Richey, FL 34653, USA
Visited this location 9/9/2024. About 12:09 pm. I ordered a chicken teriyaki footlong. I asked to have only my meat and cheese heated and not my bread because I don’t like toasted. Anyway looked at the lettuce it looked brown and molded and some was stuck on the side of the container like it was (what appeared to be) frostbite because there was some ice on it. And yes I said this to the woman working. Opted for no lettuce or spinach because I was grossed out. Still continued to get my sandwich anyway. Get home 3 minutes later. The bread is hard on the bottom I could knock on it! Peel off some of the hard area to proceed to take a bite.. the chicken is cold.. like refrigerator cold. I spit it out and took it as a loss. I will never visit this location again. This is food poisoning waiting to happen.
I have been a loyal customer of your Subway store for over two years, and I have always appreciated the excellent service provided by your manager, Daniel, and the assistant managers. I have also enjoyed taking advantage of the Buy One, Get One (BOGO) free sub promotion, which I have ordered online more than ten times without any issues. However, I recently placed an online order for the BOGO sub and it was voided. When I called to inquire about this, I was informed that the store is no longer participating in the BOGO promotion, even though it is still advertised online. The reason given was that the owner is not making enough money and does not want to continue offering the promotion. I understand that this is your store and you have the right to make decisions about what promotions to offer. However, I am disappointed that the BOGO promotion was discontinued without any prior notice or update to the online menu. I am also concerned that the owner's decision is based solely on financial considerations, without regard for the loyalty and satisfaction of long-term customers like myself and my family. While I respect your right to run your store as you see fit, I regret to inform you that I will no longer be making purchases at your Subway location. This decision extends to my family of six, who have also been regular customers. I will miss the friendly service provided by your staff, particularly Daniel and the assistant managers. I intend to continue visiting the store occasionally to show my appreciation for their excellent service by leaving a tip, but I will no longer be purchasing any food items. I hope that you will take my feedback into consideration and reconsider your decision regarding the BOGO promotion. Thank you for your attention to this matter.
We placed an order through the subway app. BOGO free on foot longs at participating locations. This store was one of the locations on the app accepting orders. We placed our order and several minutes later our order was cancelled. I called the store to ask why, and they stated that they don’t honor those specials. That they are Franchised. I found it rude the way they handled it
I'm another customer who had my order canceled due to the owner's decision to no longer participate in the Buy One, Get One Free promotion. I had ordered the week before and his store WAS participating. He didn't update the website this week so my order was accepted. The crew chief tried to call me but I wasn't available which is why I placed my order an hour ahead of pickup. And to make it worse, when I went to pickup my order, I was told my credit card would be refunded IN 3 TO 5 DAYS!!! What if I had paid with my last money on a debit card? No dinner tonight!
Placed an order for footlong bogo on the app. The order was placed and said they building my order. Then I got an email that they cancelled the order. Called store and they told me that the owner of the said they can not take the promo on the app and only use the promo in store only. The footlong bogo deal is only online. Think it’s ridiculous that subway offers the promo online for this store but the owner does not want to honor it.