Apparently the manager on duty doesn’t know what Tomato and Lettuce only is on the crispy chicken BLT. I ordered 2 sandwiches both Lettuce and Tomato only,
drove home 15 mins to find out they still had cheese and mayo on them. So I drove back to the location 15 mins, told him they were supposed to be lettuce and tomato only. I didn’t ask for anything extra even after the inconvenience that THEY caused me. I left and drove home 15 mins to find out he once again put the same ingredients on the two new sandwiches just minus the mayo. So I call up and ask him what lettuce and tomato only mean and has the audacity to say that I didn’t ask for no cheese or bacon….I asked him again what does ONLY mean and he said he wasn’t gonna argue with me and hung up on me. I’ve included one of the second sandwiches and how sloppy it was made. I will NEVER use this location again as long as that dude works there. I included a picture of the bag because your new slogan 100% fits “There was NOTHING happy about this meal”
Tia D
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July 21, 2025
Ordered a $4 biggie x2 . One of the 4 piece nugget cup had 1 nugget and some fry’s in it. Customer service is awful.
Casey Metzger
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August 20, 2025
"Please pull forward." Famous last words. All we ordered was a sausage egg and cheese combo and 4 piece French toast sticks. 3 other cars have already pulled away with their food and we've been sitting here for about 10 minutes. Great customer service (sarcasm) Smh
Hope Minor
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September 12, 2025
Editing my review to say that the manager is a total sweetheart and handled my complaint with respect, understanding, and much more common courtesy than I had in my initial visit. Thank you for taking time for my complaint. You made me feel heard and understood.
Old post: Majority of the staff needs retrained on customer service and how to actually talk to people. When asking if I can make a substitution. I was told abruptly no in the middle of my sentence without being allowed to finish what I was saying. It would have been extremely easy to say "sorry, substitutions aren't allowed on this meal", but I was met with hostility and aggressiveness when I was having trouble with the AI. Whoever was on the headset was extremely rude and aggressive the entire time. This has happened one other time I was there with my boyfriend but just thought they were maybe tired and decided to not take it any way. The interaction I had today was completely uncalled for and unprompted. If you're having a bad day, don't take it out on guests who don't know what comes in a meal or that substitutions can't be made.
Abby
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August 09, 2025
i just wanna say i went in for a doordash order and there was a woman at the counter with braided hair and she was training a new male employee and was doing a phenomenal job and you can tell he was happy. the lady working the drive thru proceeded to undermine what the woman with the braids had told him in a VERY snappy tone and was saying it very loudly and ended her comment with “just telling you the RIGHT way” and the lady with the braids proceeded to just keep working and brush it off but i think wendys needs to really re-evaluate their choice of employees as the entire dining room and people waiting for orders heard her and were appalled at her behavior as it was absolutely unprofessional and rude and so sad that the new employee had to be put in that situation because i know if i was him i would’ve been so uncomfortable. ridiculous and sad.
Apparently the manager on duty doesn’t know what Tomato and Lettuce only is on the crispy chicken BLT. I ordered 2 sandwiches both Lettuce and Tomato only, drove home 15 mins to find out they still had cheese and mayo on them. So I drove back to the location 15 mins, told him they were supposed to be lettuce and tomato only. I didn’t ask for anything extra even after the inconvenience that THEY caused me. I left and drove home 15 mins to find out he once again put the same ingredients on the two new sandwiches just minus the mayo. So I call up and ask him what lettuce and tomato only mean and has the audacity to say that I didn’t ask for no cheese or bacon….I asked him again what does ONLY mean and he said he wasn’t gonna argue with me and hung up on me. I’ve included one of the second sandwiches and how sloppy it was made. I will NEVER use this location again as long as that dude works there. I included a picture of the bag because your new slogan 100% fits “There was NOTHING happy about this meal”
Ordered a $4 biggie x2 . One of the 4 piece nugget cup had 1 nugget and some fry’s in it. Customer service is awful.
"Please pull forward." Famous last words. All we ordered was a sausage egg and cheese combo and 4 piece French toast sticks. 3 other cars have already pulled away with their food and we've been sitting here for about 10 minutes. Great customer service (sarcasm) Smh
Editing my review to say that the manager is a total sweetheart and handled my complaint with respect, understanding, and much more common courtesy than I had in my initial visit. Thank you for taking time for my complaint. You made me feel heard and understood. Old post: Majority of the staff needs retrained on customer service and how to actually talk to people. When asking if I can make a substitution. I was told abruptly no in the middle of my sentence without being allowed to finish what I was saying. It would have been extremely easy to say "sorry, substitutions aren't allowed on this meal", but I was met with hostility and aggressiveness when I was having trouble with the AI. Whoever was on the headset was extremely rude and aggressive the entire time. This has happened one other time I was there with my boyfriend but just thought they were maybe tired and decided to not take it any way. The interaction I had today was completely uncalled for and unprompted. If you're having a bad day, don't take it out on guests who don't know what comes in a meal or that substitutions can't be made.
i just wanna say i went in for a doordash order and there was a woman at the counter with braided hair and she was training a new male employee and was doing a phenomenal job and you can tell he was happy. the lady working the drive thru proceeded to undermine what the woman with the braids had told him in a VERY snappy tone and was saying it very loudly and ended her comment with “just telling you the RIGHT way” and the lady with the braids proceeded to just keep working and brush it off but i think wendys needs to really re-evaluate their choice of employees as the entire dining room and people waiting for orders heard her and were appalled at her behavior as it was absolutely unprofessional and rude and so sad that the new employee had to be put in that situation because i know if i was him i would’ve been so uncomfortable. ridiculous and sad.