The absolute worst drive thru and staff I've ever encountered. They use an ai voice to text to take your order which doesn't get it right. The staff is rude and apparently move in slow motion as I sat in the drive thru line for over 30 minutes for barely warm fries and nuggets. Avoid this place.
Myra Sanchez
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April 21, 2025
My husband and I literally put in our order was told to pull to the window. We were literally Waiting in the drive through line for 25 minutes. Only to get to the window and get attitude from the staff there! I absolutely do NOT recommend comming here.
Sarah Nelson
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April 06, 2025
I don’t care for Wendy’s food but my husband and daughter like it. When we came, I ordered through the app for drive thru pick up with a few customizations but nothing crazy (add ketchup, no onion, etc.), with a kids meal also included. When we got home to eat, an adult sandwich was in the kids meal confusing us for a couple minutes because the customizations were wrong which added to the confusion and there was no toy in the kids meal. I called after we ate (I wasn’t gonna drive back) and spoke to Tracy the manager. I just told her that we were disappointed with such a simple order gone wrong and she immediately offered a meal replacement for a different day. She was very kind and I was already satisfied, then she offered free frostys and asked how many we would need.
When I went back a few days later for the replacement the other manager (i didn’t get her name) handled the order herself and was also very kind.
I do not think Wendy’s is very good at all, but customer service sure helps it taste better.
Jake Delgatto
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August 24, 2024
I came to the this location and the person at the window was nodding off and looked like he was off drugs or something , I was then given this chicken sandwich the one on the top is how it is supposed to be and the one at the bottom is what i was given. I ate almost half of it before realizing so i called up the store to tell them how they might have given me food poisoning and the person on the phone which sounded like the person at the window because be was slurring his words just sat there and mocked me. im overall very disappointed and would like to hear from management about this.
Rob Harris
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February 23, 2025
At what point do you just tear down the building and start over? This place is horrible and filthy. They have the fancy AI menu but the frosty machine is probably from 1995 and still doesn’t work, the kids working there were ok but they’re at the mercy of the crap ass owner and management. Wendy’s used to be good but this one definitely isn’t, just shut it down.
Our Address
28031 Wesley Chapel Blvd, Wesley Chapel, FL 33543, USA
The absolute worst drive thru and staff I've ever encountered. They use an ai voice to text to take your order which doesn't get it right. The staff is rude and apparently move in slow motion as I sat in the drive thru line for over 30 minutes for barely warm fries and nuggets. Avoid this place.
My husband and I literally put in our order was told to pull to the window. We were literally Waiting in the drive through line for 25 minutes. Only to get to the window and get attitude from the staff there! I absolutely do NOT recommend comming here.
I don’t care for Wendy’s food but my husband and daughter like it. When we came, I ordered through the app for drive thru pick up with a few customizations but nothing crazy (add ketchup, no onion, etc.), with a kids meal also included. When we got home to eat, an adult sandwich was in the kids meal confusing us for a couple minutes because the customizations were wrong which added to the confusion and there was no toy in the kids meal. I called after we ate (I wasn’t gonna drive back) and spoke to Tracy the manager. I just told her that we were disappointed with such a simple order gone wrong and she immediately offered a meal replacement for a different day. She was very kind and I was already satisfied, then she offered free frostys and asked how many we would need. When I went back a few days later for the replacement the other manager (i didn’t get her name) handled the order herself and was also very kind. I do not think Wendy’s is very good at all, but customer service sure helps it taste better.
I came to the this location and the person at the window was nodding off and looked like he was off drugs or something , I was then given this chicken sandwich the one on the top is how it is supposed to be and the one at the bottom is what i was given. I ate almost half of it before realizing so i called up the store to tell them how they might have given me food poisoning and the person on the phone which sounded like the person at the window because be was slurring his words just sat there and mocked me. im overall very disappointed and would like to hear from management about this.
At what point do you just tear down the building and start over? This place is horrible and filthy. They have the fancy AI menu but the frosty machine is probably from 1995 and still doesn’t work, the kids working there were ok but they’re at the mercy of the crap ass owner and management. Wendy’s used to be good but this one definitely isn’t, just shut it down.